App Intel

VisualSupport - RemoteCall

LiveRSUPPORT Co., Ltd.12 apps · 31.4M installsBusinessFreecom.rsupport.rtc.rsup

The app to stream HD video of the issue(s) they’re experiencing in real-time.

Alert me★ WatchOpen in Play ↗
Total installs
56,121
exact · Play shows 50,000+
Installs / day
0
since last crawl
Rating
3.9★
105 ratings · 7 reviews
Released
16 Oct 2012
14y ago
Last update
14 May 2026
v7.6.7.317 · 5mo ago
Countries
—
not checked yet

Install history

exact counter from Google Play
54.8K66.1K77.4K88.7K100K10 Oct12 Oct13 Oct
54.8K66.1K77.4K88.7K100K10 Oct12 Oct13 Oct

Installs per day · last 90 days

00.30.50.8111 Oct12 Oct13 Oct

Change timeline

Full history

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Manifest analysis reads only the required APK ranges. Base APK downloads may need separate device splits to install.

Data safety

declared by the developer on Google Play
  • No data shared with third parties
  • No data collected
  • Data is encrypted in transit
  • No way to ask for data deletion

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

17 in 7 groups
4 Sensitive8 Notable5 Routine

What this app can do with your phone

  • Know roughly where you are, using mobile towers and Wi-Fi networks
  • Know your exact location using GPS, Wi-Fi and mobile networks
  • Use your camera to take photos and record videos
  • Record sound using your phone's microphone
LocationSensitive2

Access to where your device is, using GPS or network signals

  • Know roughly where you are, using mobile towers and Wi-Fi networksapproximate location (network-based) · ACCESS_COARSE_LOCATION
  • Know your exact location using GPS, Wi-Fi and mobile networksprecise location (GPS and network-based) · ACCESS_FINE_LOCATION
CameraSensitive1

Access to your camera to take photos and record video

  • Use your camera to take photos and record videostake pictures and videos · CAMERA
MicrophoneSensitive1

Access to your phone's microphone to record sound

  • Record sound using your phone's microphonerecord audio · RECORD_AUDIO
PhoneNotable1

Access to phone calls, call history, and voicemail

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

  • See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE
OtherNotable10

Access to miscellaneous device features that don't fit other categories

  • See Bluetooth settings and connect to paired devices like headphones, speakers or watchespair with Bluetooth devices · BLUETOOTH
  • Change how your phone connects to networks, like switching connections on or offchange network connectivity · CHANGE_NETWORK_STATE
  • Connect to or disconnect from Wi-Fi networks and change saved Wi-Fi settingsconnect and disconnect from Wi-Fi · CHANGE_WIFI_STATE
  • Change volume and choose which speaker or headset plays soundchange your audio settings · MODIFY_AUDIO_SETTINGS
  • Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
  • Turn automatic syncing on or off for your accounts, like contacts or emailtoggle sync on and off · WRITE_SYNC_SETTINGS
  • Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
  • Turn your phone's flashlight on and offcontrol flashlight · FLASHLIGHT
  • Connect to the internet to load content and send datafull network access · INTERNET
  • Check whether automatic sync is turned on for your accountsread sync settings · READ_SYNC_SETTINGS

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description
Rsupport’s VisualSupport - RemoteCall solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s video support solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection. • Improve First Call Resolution • Reduce Time to Resolution • Increase Overall Satisfaction [Key Features] 1. Real-time Video Streaming Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream. 2. Screen Capture Analyze issues more effectively by taking a screenshot of what the customer is streaming. 3. On-screen Drawing Mark important areas for the customer to see to communicate certain points more clearly. 4. Easy to Connect All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative. [Receiving Video Support - Customers] 1. Download, install, and then launch the VisualSupport application. 2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3. Engage in real-time video support. 4. Close the application once video support session has ended. * Recommended Android OS : 4.0 ~ 11.0

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