MobileSupport - RemoteCall

Name: MobileSupport - RemoteCall
Rating: 3.47 (1412 reviews)
Author: RSUPPORT Co., Ltd.

LiveRSUPPORT Co., Ltd.12 apps · 31.4M installsBusinessFreecom.rsupport.rs.activity.rsupport

A mobile support solution to remotely connect, view and control mobile devices.

Alert me ★ Watch Open in Play ↗

Total installs: 1,490,614
Installs / day: —
Rating: 3.5★
Released: 20 May 2011
Last update: 14 May 2026
Countries: —

Install history

exact counter from Google Play

30dAll

Installs per day · last 90 days

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

estimate · charts of 12 Oct

Most downloads likely come from 🇰🇷 South Korea (~59%), out of 2 countries where it is charted.

South Korea59%#103 Top free · Business
Japan41%#161 Top free · Business

Estimated from top-chart positions weighted by each country’s Google Play market size. Countries where the app is not in a chart are not shown, so small markets may be missing.

Top chart positions

as of 12 Oct

Chart	Country	Rank	Change
Trending · Business	KR	#67	▼ 1
Top free · Business	KR	#103	▼ 16
Top free · Business	JP	#161	▲ 3

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Data safety

declared by the developer on Google Play

Shares data with third parties Location
No data collected
Data is encrypted in transit
No way to ask for data deletion

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

27 in 11 groups

11 Sensitive10 Notable6 Routine

What this app can do with your phone

Know your exact location using GPS, Wi-Fi and mobile networks
Record sound using your phone's microphone
See the list of accounts on your phone, like Google or email accounts
Read photos, videos, and other files saved in your phone's shared storage
Add, change or delete photos, videos and other files in your phone's storage
Show its own windows or bubbles on top of other apps you are using

IdentitySensitive1

Access to accounts on the device and your personal profile card

See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS

ContactsSensitive1

Access to the contacts saved on your phone

See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS

LocationSensitive1

Access to where your device is, using GPS or network signals

Know your exact location using GPS, Wi-Fi and mobile networksprecise location (GPS and network-based) · ACCESS_FINE_LOCATION

Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

StorageSensitive2

Access to files, photos and media saved on your phone's storage

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

MicrophoneSensitive1

Access to your phone's microphone to record sound

Record sound using your phone's microphonerecord audio · RECORD_AUDIO

Device & app historyNotable1

Access to which apps you run, system logs, and your web browsing history

See which apps are running or were recently used on your deviceretrieve running apps · GET_TASKS

PhoneNotable1

Access to phone calls, call history, and voicemail

See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE

OtherSensitive15

Access to miscellaneous device features that don't fit other categories

Show its own windows or bubbles on top of other apps you are usingdraw over other apps · SYSTEM_ALERT_WINDOW
Change device settings like screen brightness, ringtone or screen timeoutmodify system settings · WRITE_SETTINGS
Press keys and tap controls on your behalf, including inside other appspress keys and control buttons · INJECT_EVENTS
Change how your phone connects to networks, like switching connections on or offchange network connectivity · CHANGE_NETWORK_STATE
Connect to or disconnect from Wi-Fi networks and change saved Wi-Fi settingsconnect and disconnect from Wi-Fi · CHANGE_WIFI_STATE
Close other apps that are running in the backgroundclose other apps · KILL_BACKGROUND_PROCESSES
Change volume and choose which speaker or headset plays soundchange your audio settings · MODIFY_AUDIO_SETTINGS
Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
Bring apps to the front or send them to the backgroundreorder running apps · REORDER_TASKS
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Pull down or close the notification panel at the top of your screenexpand/collapse status bar · EXPAND_STATUS_BAR
Connect to the internet to load content and send datafull network access · INTERNET
Check whether automatic sync is turned on for your accountsread sync settings · READ_SYNC_SETTINGS
Make your phone vibratecontrol vibration · VIBRATE

Show all 11 permission groups ▾Show fewer ▴

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center. [Key Features] 1. Send and receive files Customer can send local files to the agent. 2. Screen Control View and control customers' mobile devices in real-time to collaboratively identify and resolve issues. 3. On-screen Drawing Mark important areas for the customer to see to communicate certain points more clearly. 4. Text Chat MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions. 5. Simple Connection Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative. 6. Check the app list Support agent can review the application installed on the customer's device and request to uninstall it in order to solve the problem. [Receiving Mobile Device Support - Customers] 1. Download, install, and then launch the ‘MobileSupport’ application. 2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3. Engage in real-time video support. 4. Close the application once video support session has ended. * It is compatible with Android OS 4.0 or later. Using the latest version is recommended.

Growing in Business

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