512

MobileSupport for SAMSUNG

LiveRSUPPORT Co., Ltd.12 apps · 31.4M installsProductivityFreecom.rsupport.rs.activity.rsupport.sec

A mobile support solution to remotely connect, view and control mobile devices.

Alert me★ WatchOpen in Play ↗
Total installs
156,269
exact · Play shows 100,000+
Installs / day
+1
7-day avg · last day +1
Rating
3.5★
422 ratings · 6 reviews
Released
21 Jun 2015
11.3y ago
Last update
23 Mar 2023
v7.2.0.445 · 3.6y ago
Countries
—
not checked yet

Installs per day

gain of the exact counter
01234512 Oct13 Oct

Daily tracking since 11 Oct 2026 · history grows every day

Install history

exact counter from Google Play
156,260156,265156,270156,275156,28011 Oct12 Oct13 Oct
050K100K150K200K21 Jun 201511 Oct 202613 Oct 2026

Dashed: estimate from the release date (no daily data before 11 Oct 2026) · time axis compressed before that day

Daily tracking since 11 Oct 2026 · history grows every day

Change timeline

Full history

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Manifest analysis reads only the required APK ranges. Base APK downloads may need separate device splits to install.

Data safety

declared by the developer on Google Play
  • No data shared with third parties
  • No data collected
  • Data is encrypted in transit
  • No way to ask for data deletion

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

24 in 7 groups
8 Sensitive10 Notable6 Routine

What this app can do with your phone

  • Read photos, videos, and other files saved in your phone's shared storage
  • Add, change or delete photos, videos and other files in your phone's storage
  • Read system logs that may reveal what you do on your phone
  • Record or redirect what is shown on your screen as video
  • Press keys and tap controls on your behalf, including inside other apps
  • Capture what is shown on your screen, like taking a screenshot
Device & app historySensitive2

Access to which apps you run, system logs, and your web browsing history

  • Read system logs that may reveal what you do on your phoneread sensitive log data · READ_LOGS
  • See which apps are running or were recently used on your deviceretrieve running apps · GET_TASKS
Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
StorageSensitive2

Access to files, photos and media saved on your phone's storage

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
PhoneNotable1

Access to phone calls, call history, and voicemail

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

  • See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE
OtherSensitive15

Access to miscellaneous device features that don't fit other categories

  • Record or redirect what is shown on your screen as videocapture video output · CAPTURE_VIDEO_OUTPUT
  • Press keys and tap controls on your behalf, including inside other appspress keys and control buttons · INJECT_EVENTS
  • Capture what is shown on your screen, like taking a screenshotread frame buffer · READ_FRAME_BUFFER
  • Change how your phone connects to networks, like switching connections on or offchange network connectivity · CHANGE_NETWORK_STATE
  • Connect to or disconnect from Wi-Fi networks and change saved Wi-Fi settingsconnect and disconnect from Wi-Fi · CHANGE_WIFI_STATE
  • Close other apps that are running in the backgroundclose other apps · KILL_BACKGROUND_PROCESSES
  • Change volume and choose which speaker or headset plays soundchange your audio settings · MODIFY_AUDIO_SETTINGS
  • Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
  • Bring apps to the front or send them to the backgroundreorder running apps · REORDER_TASKS
  • Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
  • Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
  • Pull down or close the notification panel at the top of your screenexpand/collapse status bar · EXPAND_STATUS_BAR
  • Connect to the internet to load content and send datafull network access · INTERNET
  • Make your phone vibratecontrol vibration · VIBRATE
  • Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Screenshot 1 Download
Screenshot 2 Download
Screenshot 3 Download
Screenshot 4 Download
Screenshot 5 Download
Full description
Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center. [Key Features] 1. Screen Control View and control customers' mobile devices in real-time to collaboratively identify and resolve issues. 2. On-screen Drawing Mark important areas for the customer to see to communicate certain points more clearly. 3. Text Chat MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions. 4. Simple Connection Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative. [Receiving Mobile Device Support - Customers] 1. Download, install, and then launch the ‘MobileSupport’ application. 2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’. 3. Engage in real-time video support. 4. Close the application once video support session has ended. * Recommended OS : 4.0 ~ 4.1

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