Support by ERP4U

Support By ERP4U — helpdesk & ticket management for teams and their clients. Support By ERP4U brings your entire support workflow into one clean mobile app. Whether you're a support agent clearing your queue, a project manager tracking SLAs, or a client raising a request, everything you need is a tap away. Manage every ticket, start to finish Create, assign, prioritize, and resolve tickets from your phone. Track status through every stage — new, in progress, pending client, completed — with a full activity trail on every ticket, including comments, work logs, and status history. Built for teams and their clients Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates. Stay on top of what matters • Real-time push notifications when a ticket is created, reassigned, updated, or commented on • A live dashboard showing open, in-progress, pending, and completed tickets at a glance • SLA tracking so nothing slips past its resolution target • Powerful search and filters across tickets, projects, and clients Key features • Ticket lifecycle management with custom statuses, priorities, and categories • Projects and client organizations • Comments, internal notes, and file attachments • Work logs and time tracking • Customer satisfaction (CSAT) ratings and productivity reports • Custom fields and request types tailored to your workflow • Instant push notifications for every important update • Secure, role-based sign-in (accounts are created by invitation) Who it's for Support teams, agencies, IT departments, and service providers who manage tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status. Sign in with the account your administrator provides and take your support desk anywhere. Privacy Policy: https://www.erp4u.in/privacy-policy