App Intel

Sony | Support for Xperia

LiveSony Corporation50 apps · 693.1M installsToolsFreecom.sonymobile.support

Device-specific support for your Xperia from Sony

Alert me★ WatchOpen in Play ↗
Total installs
78,270,940
exact · Play shows 50,000,000+
Installs / day
0
since last crawl
Rating
3.4★
15.5K ratings · 123 reviews
Released
11 Oct 2018
8y ago
Last update
11 Sept 2026
v8.6.2 · 31d ago
Countries
—
not checked yet

Install history

exact counter from Google Play
76.5M82.3M88.2M94.1M100M10 Oct11 Oct12 Oct
76.5M82.3M88.2M94.1M100M10 Oct11 Oct12 Oct

Installs per day · last 90 days

00.30.50.8111 Oct12 Oct12 Oct11 Oct: 012 Oct: 0

Change timeline

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Manifest analysis reads only the required APK ranges. Base APK downloads may need separate device splits to install.

Data safety

declared by the developer on Google Play
  • No data shared with third parties
  • Collects data Location, Messages and 3 others
  • Data is encrypted in transit
  • You can ask for your data to be deleted

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

38 in 12 groups
18 Sensitive12 Notable8 Routine

What this app can do with your phone

  • Know roughly where you are, using mobile towers and Wi-Fi networks
  • Know your exact location using GPS, Wi-Fi and mobile networks
  • Use your camera to take photos and record videos
  • Record sound using your phone's microphone
  • See the list of accounts on your phone, like Google or email accounts
  • Read photos, videos, and other files saved in your phone's shared storage
Device & app historySensitive1

Access to which apps you run, system logs, and your web browsing history

  • Read the phone's internal system status, which may include private details about other appsretrieve system internal state · DUMP
IdentitySensitive1

Access to accounts on the device and your personal profile card

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
ContactsSensitive1

Access to the contacts saved on your phone

  • See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS
LocationSensitive2

Access to where your device is, using GPS or network signals

  • Know roughly where you are, using mobile towers and Wi-Fi networksapproximate location (network-based) · ACCESS_COARSE_LOCATION
  • Know your exact location using GPS, Wi-Fi and mobile networksprecise location (GPS and network-based) · ACCESS_FINE_LOCATION
Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
StorageSensitive2

Access to files, photos and media saved on your phone's storage

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
CameraSensitive1

Access to your camera to take photos and record video

  • Use your camera to take photos and record videostake pictures and videos · CAMERA
MicrophoneSensitive1

Access to your phone's microphone to record sound

  • Record sound using your phone's microphonerecord audio · RECORD_AUDIO
PhoneNotable1

Access to phone calls, call history, and voicemail

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

  • See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE
Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

  • See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE
OtherSensitive24

Access to miscellaneous device features that don't fit other categories

  • Get sign-in tokens for accounts saved on your phone to use online servicesuse accounts on the device · USE_CREDENTIALS
  • Change device settings like screen brightness, ringtone or screen timeoutmodify system settings · WRITE_SETTINGS
  • Record or redirect what is shown on your screen as videocapture video output · CAPTURE_VIDEO_OUTPUT
  • Perform actions in other user profiles on the device; normally only for system appsinteract across users · INTERACT_ACROSS_USERS
  • Create, remove, and manage user profiles on the device; normally only system appsmanage users · MANAGE_USERS
  • See which apps you use and how often, if you allow usage accessupdate component usage statistics · PACKAGE_USAGE_STATS
  • Change protected system settings, like security options, that normal apps cannot touchmodify secure system settings · WRITE_SECURE_SETTINGS
  • See Bluetooth settings and connect to paired devices like headphones, speakers or watchespair with Bluetooth devices · BLUETOOTH
  • Turn Bluetooth on or off and find and pair with nearby Bluetooth devicesaccess Bluetooth settings · BLUETOOTH_ADMIN
  • Connect to or disconnect from Wi-Fi networks and change saved Wi-Fi settingsconnect and disconnect from Wi-Fi · CHANGE_WIFI_STATE
  • Delete other apps' cached files to free space, which can make them load slowerdelete all app cache data · CLEAR_APP_CACHE
  • Change volume and choose which speaker or headset plays soundchange your audio settings · MODIFY_AUDIO_SETTINGS
  • Use NFC to talk with tags, cards and readers held close to your phonecontrol Near Field Communication · NFC
  • Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
  • Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
  • Clear temporary cached files saved by other appsdelete other apps' caches · DELETE_CACHE_FILES
  • Restart your phone at any timeforce device reboot · REBOOT
  • Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
  • Turn your phone's flashlight on and offcontrol flashlight · FLASHLIGHT
  • Check how much storage space apps are usingmeasure app storage space · GET_PACKAGE_SIZE
  • Connect to the internet to load content and send datafull network access · INTERNET
  • Check whether automatic sync is turned on for your accountsread sync settings · READ_SYNC_SETTINGS
  • Make your phone vibratecontrol vibration · VIBRATE
  • Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Full description
The Support application from Sony provides an effortless self-support solution with a personal touch. It contains product-specific support with diagnostic capabilities. * You can troubleshoot your device for issues with e.g. touchscreen, camera or light sensor. * You can get quick information about your device: software version, memory capacity, application issues and more. * You can read our support articles, find solutions in our support forum and if you need to, you can contact our support experts. * Depending on your device model or OS version, this app or features may not be supported. Additionally, even within the same series, support may vary depending on the mobile carrier. This application uses analytics software to collect and aggregate statistics to help us improve this app and our services. None of this data can be used to identify you.

What's new

This update includes fixes and performance improvements. Happy to assist you, Support app team

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