Ikha Admin

**IKHA DRIVER is the dedicated driver app for Ikha Rescue & Power Services, a roadside battery and power-assistance operation built to get help moving quickly when customers are stranded. The service launches in East London, Eastern Cape, with plans to expand to Pretoria and specialist service segments as the operating model grows. The IKHA DRIVER app connects drivers to a centralised dispatch operation. When a verified customer request is assigned, the driver receives the job with the customer's location, contact details and service information. Drivers can review the request, accept or decline it, navigate to the customer, complete the on-site checklist and confirm the job when the work is finished. The service supports a broad range of vehicles and equipment. Typical jobs include passenger cars and light vehicles, freeway and on-road assistance, generators, boats and marine equipment, e-bikes, inverter/UPS and backup-power systems, farms, factories and other approved specialist applications. Rail and aircraft ground-support services are planned as later opportunities and require the appropriate accreditation and site-access agreements before launch. Core driver features include: • Instant job notifications from the command centre • Customer location, contact and job details • Accept or decline assigned jobs • Navigation to the customer • On-site service checklist • Job completion confirmation • Photo proof of completed work • Battery stock check-out for batteries fitted from vehicle inventory • Driver availability and dispatch coordination • Cashless job processing • Operational support through a central dispatch team IKHA DRIVER is designed around fast, accountable roadside assistance. The command centre can monitor incoming requests, driver availability, driver locations and live job status. If an assigned driver does not acknowledge a job within the configured time, the system can escalate the request to another available driver. This helps the operation use its driver network efficiently and reduce avoidable response delays. Battery replacement is an important part of the service. Drivers can carry selected Raylite battery stock and record stock used on a job. The wider service model is designed so that a battery problem can potentially be diagnosed, quoted and resolved during the same visit, reducing the need for customers to wait for a separate parts delivery or make another trip. The business uses a distance-based pricing model, with different day and night rate tiers. A minimum call-out fee applies below the base distance, while additional distance and waiting time can be charged according to the configured pricing structure. Battery sales and fitment are priced separately. Payments are designed to be handled through the digital booking process rather than by drivers carrying cash, helping reduce payment disputes and improving safety during after-hours work. IKHA DRIVER is part of a larger technology platform that also supports customer bookings through a mobile app and WhatsApp. Customer requests can include live location, vehicle or equipment type and a description of the problem. The platform supports identity verification, pre-payment or insurer billing, live driver tracking, digital receipts, battery warranty capture and customer feedback. AI-assisted tools are planned to strengthen the operation. A triage assistant can ask customers questions about symptoms and vehicle behaviour before dispatch, helping distinguish battery-related problems from mechanical faults that may require towing. Photo-based battery identification can help identify the correct battery type and size. Smart dispatch can consider driver distance, battery stock, traffic and time-of-day patterns when selecting a driver. Demand prediction can help position the transport bike or a driver where demand is likely to increase. Multilingual support is planned for isiXhosa, Afrikaans and English, helping customers communicate clearly.**