App Intel
512

Freshdesk

LiveFreshworks Inc7 apps · 1.3M installsBusinessFreecom.freshdesk.helpdesk

Streamline your support and make customers happy

Alert me★ WatchOpen in Play ↗
Total installs
546,841
exact · Play shows 500,000+
Installs / day
+232
since last crawl
Rating
4.3★
9K ratings · 484 reviews
Released
20 Dec 2013
12.8y ago
Last update
11 Oct 2026
v11.0.3 · 1d ago
Countries
—
not checked yet

Install history

exact counter from Google Play
546.6K659.9K773.3K886.6K1M11 Oct12 Oct12 Oct
546.6K659.9K773.3K886.6K1M11 Oct12 Oct12 Oct

Installs per day · last 90 days

Not enough history yet — check back tomorrow

Change timeline

1 changes
  1. Update date
    6 Oct 202611 Oct 2026

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Manifest analysis reads only the required APK ranges. Base APK downloads may need separate device splits to install.

Data safety

declared by the developer on Google Play
  • Shares data with third parties App activity, App info and performance, and Device or other IDs
  • Collects data Personal info, Photos and videos, and Files and docs
  • Data is encrypted in transit
  • You can ask for your data to be deleted

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

14 in 5 groups
7 Sensitive2 Notable5 Routine

What this app can do with your phone

  • Know roughly where you are, using mobile towers and Wi-Fi networks
  • Know your exact location using GPS, Wi-Fi and mobile networks
  • Use your camera to take photos and record videos
  • Read photos, videos, and other files saved in your phone's shared storage
  • Add, change or delete photos, videos and other files in your phone's storage
LocationSensitive2

Access to where your device is, using GPS or network signals

  • Know roughly where you are, using mobile towers and Wi-Fi networksapproximate location (network-based) · ACCESS_COARSE_LOCATION
  • Know your exact location using GPS, Wi-Fi and mobile networksprecise location (GPS and network-based) · ACCESS_FINE_LOCATION
Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
StorageSensitive2

Access to files, photos and media saved on your phone's storage

  • Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
  • Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE
CameraSensitive1

Access to your camera to take photos and record video

  • Use your camera to take photos and record videostake pictures and videos · CAMERA
OtherNotable7

Access to miscellaneous device features that don't fit other categories

  • Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
  • Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
  • Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
  • Send system messages that stay stored after sending; heavy use can slow your phonesend sticky broadcast · BROADCAST_STICKY
  • Connect to the internet to load content and send datafull network access · INTERNET
  • Make your phone vibratecontrol vibration · VIBRATE
  • Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Screenshot 1 Download
Screenshot 2 Download
Screenshot 3 Download
Screenshot 4 Download
Screenshot 5 Download
Full description
Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk Android app. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software by Freshworks Inc. that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: 1. Get a quick overview of your helpdesk. Access all tickets available to you. 2. Prioritize the tickets that need your attention with filters before responding. 3. Manage your support - Set priorities, assign agents, change tickets statuses. 4. Race through routine actions with one-click scenario automations. 5. Delete tickets and block spam right from your phone. 6. Log time spent on a ticket. 7. Stay informed about all updates and changes with push notifications.

What's new

Bug fixes and performance improvements for a smoother support experience.

Growing in Business

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