ACE Catch

ACE Catch is the field-workforce companion app for African Clean Energy (ACE). Sales, deliveries and customer care — the tool ACE's sales agents, delivery drivers, maintenance teams, and contracted gig workers use to record their work with customers across Uganda, Kenya, Cambodia, Lesotho, and Senegal. THIS APP IS FOR ACE FIELD WORKERS ONLY. It requires an account issued by ACE to your country's operations team. The general public cannot register for or use this app. If you are an ACE customer (you own an ACE One stove and pay for it through a PAYG plan), please install ACE Connect instead — that is the customer-facing app. If you are interested in working with ACE as a field agent, delivery driver, or gig worker, contact your country's ACE office through africancleanenergy.com. WHAT ACE CATCH DOES Sales • Spot Sales — immediate cash purchase, with stove serial scan, customer signature, and proof-of-payment capture. • Credit Sales — PAYG loans with deposit, repayment schedule, and full Know-Your-Customer (KYC) flow including ID photo, signature, occupation, income, and household details. • Demos — record household demos with GPS, customer details, and attendee counts. Deliveries • Driver-side flow for assigned fuel deliveries. • Customer-arrival acknowledgement, photo proof of delivery, and on-the-spot payment collection. Customer care • Maintenance visits — capture the customer's issue, resolve on-the-spot or open a case for follow-up, before-and-after photos. • Resolution tasks — close out cases by mode (in person or phone), outcome (resolved, partial, refused, escalated), and notes. • Energy surveys — full household energy profile including burning fuels, electricity sources, traditional cookers, and cost summary for impact measurement and carbon credit calculation. WHY ACE CATCH EXISTS ACE generates verified carbon credits from clean-cooking impact in five African and Asian markets. Accurate field data is the foundation of that work. ACE Catch replaces a patchwork of forms and tools that ACE field workers previously used with a single offline-capable Android app that captures every customer interaction, syncs to Salesforce when online, and gives field workers a leaderboard of points and team rankings for the work they record. OFFLINE-FIRST ACE Catch works without an internet connection. Forms you complete in the field are queued to a local outbox and sync to ACE's servers as soon as your device reconnects. Your work is never lost. LANGUAGES English, French, Khmer, Wolof — selected based on your country and team assignment. PRIVACY ACE Catch handles real customer personal information including names, phone numbers, national ID numbers, photos, and GPS locations. We take this seriously. All data is encrypted in transit, stored in ACE's central Salesforce system, and accessible only to authorised ACE staff. See our Privacy Policy for full details: https://africancleanenergy.com/privacy/ace-catch CONTACT For field-worker support, contact your team supervisor or the ACE country office. For app issues, email [email protected]. For privacy concerns, email [email protected]. African Clean Energy — clean cooking, energy access, and verified carbon credits across five markets. Learn more at africancleanenergy.com.