ReGuest

ReGuest for Hotel Teams is the companion app to the ReGuest hotel software. It is intended exclusively for staff at hotels that use ReGuest – not for guests. Requirements: an active ReGuest contract for your property and a personal account created for you by your hotel. Without that account the app cannot be used; no account can be created inside the app. The app itself is free – hotels license ReGuest directly from us. Answer guest messages from anywhere, look things up in the guest archive and check your most important figures – straight from your iPhone or iPad, without starting up a computer. ANSWER MESSAGES • Shared inbox with all guest conversations (multi-channel) • Separate areas for verified guest profiles and anonymous contacts • Full history with read receipts and received images • See which channel a message came from – ReGuest Messenger, WhatsApp, email or social media • Search and guest filters to find the right conversation REPLY FASTER • Guest salutation at the tap of a button • Text templates in the matching language • Signature • Attach an image – from Photos, Files or your hotel's media library • Drafts are kept per conversation GUEST ARCHIVE AND PROFILES • Search by name, email or phone number • Filter by labels and travel phase • Profile with contact details, language, salutation and travel phase • Notes from inquiries, offers and conversations – mark the important ones • Jump straight from the profile into the conversation FIGURES ON THE GO • Overview of communication, bookings, revenue and guests • Key figures and trends • Free choice of period – month, quarter, year or a custom range MULTIPLE PROPERTIES, THREE LANGUAGES • Store several hotel accounts and switch without signing in again • Interface in German, Italian and English • Light, dark or system appearance FOR IPHONE AND IPAD On iPad, list and detail sit side by side. Portrait and landscape are supported. GOOD TO KNOW • The app complements the ReGuest back office, it does not replace it. • An internet connection is required; there is no offline mode. • Push notifications while the app is closed are not available yet – you will continue to be notified by email. • One image can be attached per message. • Don't have ReGuest yet? Hotels can find out how to get started at reguest.io.