True Team

True Team is the modern care management platform built for Australian NDIS and disability support providers. Replace spreadsheets, paper folders and scattered chat apps with one secure, easy-to-use system your whole team actually enjoys using. Designed around the real workflow of support workers, coordinators and managers, True Team brings every part of running a care business into a single place — so your team spends less time on admin and more time with clients. KEY FEATURES • Client Hub Keep every client's information in one secure place: profile, NDIS details, care plans, Behaviour Support Plans, medication sheets, risk assessments, emergency contacts and documents. Everything your team needs, one tap away. • Staff Management Onboard staff, track qualifications, manage compliance documents, and control who can see what with role-based permissions. • Rosters and Scheduling Build rosters, assign shifts, and give staff a clear view of their upcoming visits. • Shift Notes and Progress Notes Capture shift notes, progress notes and incident reports from the field. Auto-saved, searchable, and linked to the right client. • Secure Team Chat Message your team and discuss clients in dedicated threads. WhatsApp-smooth, keyboard-friendly, and built for people on the move. • Document Storage Upload and access client documents — care plans, consents, medical letters — from anywhere. Files are stored securely in Google Cloud Storage. •AI Assistance True Team's AI assistant helps your coordinators draft, review and improve care plans faster, while keeping a human in the loop. • Mobile-First Design Built for phones first. Works beautifully on tablets and desktop too. • Premium, Glassmorphic Interface A modern, calm interface your team will actually want to use — no more ugly legacy software. BUILT FOR AUSTRALIAN PROVIDERS True Team is purpose-built for the NDIS, disability and community-care sectors in Australia. We understand the paperwork, the compliance, and the day-to-day reality of delivering great support. SECURITY AND PRIVACY • All data is encrypted in transit • Files stored in Google Cloud Storage • Role-based access control • Australian-hosted infrastructure • Full data deletion available on request WHO IS IT FOR? • NDIS registered and unregistered providers • Disability support organisations • In-home care and community care teams • Allied health and therapy services • Support coordinators and plan managers GET STARTED True Team is currently invite-only. Contact your organisation's administrator for a login, or visit trueteam.com.au to request access for your team. Questions or feedback? Email us at [email protected] — we'd love to hear from you.