SWA Guide

SWA Guide is an offline information app operated by SWA, designed to help individuals and businesses understand Saudi Water Authority services. Explore service information without an internet connection, including: Digital services for individuals and businesses Complaint submission and escalation guidance The official 10-business-day complaint resolution process Water leak and sewage overflow reporting guidance Complaint status inquiry information Water consumption tariffs and bill estimation guidance Regulatory framework and licensing information Required documents, eligibility criteria, processing timelines, and step-by-step instructions Searchable service directory and frequently asked questions Direct access to the SWA portal, e-services, and customer support line 1933 Arabic and English language support Offline bookmarks for quick access to important guides SWA Guide provides informational content for easier access to water-service guidance. For official submissions, account-specific information, and final billing details, use the official SWA channels.