ServiceTap

ServiceTap makes it simple to ask for help and know exactly what is happening with your request. Whether it's a repair in your building, a problem with your computer or network, or an issue with a product, raise a service request in a few taps and follow it until it is resolved. No calls, no emails, no waiting for a reply. RAISE A REQUEST IN SECONDS • Choose the type of request that matches your issue • Add a subject and describe the problem, with formatting such as bold, lists and links • Attach photos and videos so the support team can see the problem straight away TRACK EVERY REQUEST • See your open and resolved requests with live counts • Open any request to view its status, who it is assigned to, and when it was raised and last updated • Recently viewed requests are one tap away from the home screen TALK TO YOUR SUPPORT TEAM • Add comments, reply to messages and mention people with @ • Share photos and videos in the conversation • Edit or delete your own comments STAY UP TO DATE • Get notifications when something happens on your requests • Notifications appear right away in the app, so you never miss an update FULL CONTROL • Mark a request as resolved once your issue is fixed • Reopen it if you still need help • Switch between organizations if you are part of more than one SIGN IN SECURELY Sign in with your existing Wiseliy account. Your requests are private to you and your organization. ServiceTap is for customers and residents of organizations that use Wiseliy WorkWise to manage support. You need an account created by your organization to sign in. Questions or feedback? Contact your organization's support team.