ServiceTix

ServiceTix is a comprehensive field service management platform designed to help equipment service businesses run more efficiently and grow with confidence — from the first customer enquiry to the final payment. Whether you manage copiers, HVAC systems, medical devices, vending machines, UPS units, or any other equipment-driven service operation, ServiceTix brings your entire business onto one connected platform. ━━━━━━━━━━━━━━━━━━━━━━━━ WHAT SERVICETIX COVERS ━━━━━━━━━━━━━━━━━━━━━━━━ Tickets & Work Orders Raise, assign, and track service tickets from open to close. Capture complaint details, resolutions, parts used, and technician notes — all in one place, with full audit history. Asset Management Every piece of equipment your customers own is tracked as an asset with its complete service history, warranty status, and maintenance schedule. Know your equipment as well as your customers do. Contracts & AMCs Create and manage Annual Maintenance Contracts, preventive maintenance schedules, and SLA-bound service agreements. Never miss a renewal or a scheduled PM visit again. Technician Dispatch Assign and dispatch field technicians based on availability, skill set, and location. Monitor real-time job status and manage workloads efficiently across your team. Inventory & Spare Parts Track spare parts consumption against jobs and maintain accurate stock levels. Link parts used in a service call directly to the ticket and invoice. Leads & Business Development Capture and manage leads to grow your customer base. Track enquiries, follow-ups, and conversions — all within the same platform your operations team uses daily. Quotes, Invoices & Payments Generate professional quotes, raise invoices, and record collections — without switching to another system. The commercial module is built into the platform, not bolted on. Reports & Performance Tracking Monitor SLA compliance, technician productivity, asset uptime, and revenue — with dashboards and reports designed for service business owners and operations managers. ━━━━━━━━━━━━━━━━━━━━━━━━ WHO SERVICETIX IS BUILT FOR ━━━━━━━━━━━━━━━━━━━━━━━━ ServiceTix is purpose-built for equipment service businesses across industries including: • Office automation & copier service companies • HVAC installation and maintenance firms • Medical equipment service providers • Vending machine operators • UPS and power solutions service teams • Industrial and commercial equipment maintainers From lean teams managing a few hundred assets to multi-branch operations servicing thousands of customers, ServiceTix scales with your business. ━━━━━━━━━━━━━━━━━━━━━━━━ WHY SERVICETIX ━━━━━━━━━━━━━━━━━━━━━━━━ Most service businesses run on a patchwork of spreadsheets, WhatsApp groups, and disconnected software. ServiceTix helps replace all those with a single, structured platform where every ticket, asset, contract, and invoice is connected giving you the visibility to make better decisions and the tools to deliver better service. Good service is good business. ServiceTix makes it happen!