Symmetry Incident Management

AMAG Technology is a leader in access control, video management, identity management, visitor management, and case management systems and Symmetry Incident Management is part of their case management product portfolio. Symmetry Incident Management (also called RISK360) is an Incident and Case Management System that enables users to automate, investigate, analyze and document incidents so businesses can make informed decisions to operate efficiently, save money, mitigate risk and enforce compliance. Security and safety incidents occur every day at the workplace, and organizations must proactively investigate and manage them before they escalate into unmanageable and sometimes public predicaments that impact their brand and reputation. Whether it’s a defective light bulb in a parking garage or an active shooter in a lobby, incidents must be properly managed, investigated, analyzed and documented so companies can take the appropriate actions. Understanding how security officers conduct activities throughout a day can help an organization create efficiencies and save money. By documenting incidents using logic driven reporting and shared information, Security Directors can determine if current processes are effective or if changes are needed. Workflows that enforce compliance with company policies, along with combining data from other security platforms, can improve communication and increase response time. Reallocating resources based on data capture could save hours of work per month and thousands of dollars a year. Symmetry Incident Management is a highly configurable, workflow-based solution that empowers security teams to capture information, perform assessments and identify risks, giving companies a clear picture of what is happening on their premises. Organizations can track the time and expenses spent on incidents, monitor resource allocation and use that data to streamline processes and save money. Robust reporting with customized dashboards help companies work smarter and meet compliance requirements.