SF - Incident Management Live

ServiceFirst Agent Portal is the on-field companion for service engineers and technicians. Manage your assigned calls end to end — from arriving on site to recording findings, travel, and spare parts — all from your phone. Built for field teams, ServiceFirst keeps your day organised with a clear dashboard, guided check-in/check-out, and everything a visit needs in one place. KEY FEATURES • Dashboard overview See your total, active, and completed calls at a glance, with a live status summary and call-type breakdown. An in-progress banner shows the visit you're currently checked in to and takes you straight to it. • Call & ticket management Browse the calls assigned to you with status, classification, customer branch, and problem details. Tap to dial the customer contact directly from the call. • Call updates (visit check-in / check-out) Check in on arrival to stamp your start time, then check out with findings at site, action taken, and visit status (Work in Progress, Completed, Follow-up, Stand By, Observation and more). Capture next-visit date, cut-off date, pending classification, call slip number, and attach a call slip by camera or gallery. • Local travel Record trips to site with a simple check-in/check-out. Capture transport mode, distance, and claim amount — or, when a vehicle is registered and available, track trips on the map by distance automatically. • Outstation travel Manage outstation travel expenses with per-category entries (ticketing, lodging, boarding, journey), receipt attachments, and a clear total. • Spares Request spare parts with catalogue search, category and sub-category selection, and replacement or standby options. Track issued spares against each request and update their status as they move through the workflow. • Installation For installation calls, work through the serial-number checklist, map each installed serial to the customer branch, and mark items installed. • My Vehicle & availability Register your vehicle (registration number, type, licence, insurance) and set your day-to-day availability so travel is tracked correctly. • Security Protect the app with a PIN or your device biometrics. WHO IT'S FOR ServiceFirst is an enterprise field-service application for engineers, technicians, and service-desk teams. A valid company account is required to sign in. Note: This app connects to your organisation's ServiceFirst server and is intended for authorised users only.