PTTalk Agent

PTTalk Agent is the mobile app for support teams using PTTalk, the AI-first customer support platform. Answer customers from anywhere, take over chats from the AI assistant, and never miss a waiting customer. PTTalk's AI assistant answers customers first, using your company's own knowledge base. When a customer needs a human, the chat is handed off to your team and arrives right on your phone. WHAT YOU CAN DO • My Chats: see every conversation assigned to you, with live updates • Queue: pick up customers who are waiting for an agent, by department • Full history: read the whole chat, including what the AI already answered • AI reply suggestions: get ready-to-send answers from your knowledge base in one tap • Canned replies: send your team's saved answers instantly • Internal notes: leave private notes for your team that customers never see • Resolve in one tap: close chats when the issue is solved • Knowledge base: search help articles and policies while you chat • Availability: switch between Online, Busy, Away and Offline. New chats are routed to you only while you are online • Push notifications: instant alerts when a customer is waiting, a chat is assigned to you, or a customer replies BUILT FOR TEAMS • Smart routing sends each chat to the right available agent • Departments and skills keep chats with the right people • Works together with the PTTalk web panel at panel.pttalk.live SECURE BY DESIGN • All traffic is encrypted with HTTPS • Each company's data is fully isolated • Role-based access for agents, supervisors and admins WHO IS IT FOR? PTTalk Agent is for staff of businesses that use PTTalk. Your company admin creates your account from the PTTalk panel. There is no public sign-up in the app. New to PTTalk? Add an AI-first support widget to your website at https://pttalk.live PTTalk by Pushpendra Technology: Support Anywhere.