PhilaQ Chat

PhilaQ Chat is the patient messenger for PhilaQ, a South African telemedicine service. It keeps everything you need in order to talk to your clinic in one place: messages, video consultations, appointments and support requests. Sign in with the same PhilaQ account you already use in the main PhilaQ app. Anything you change here — your contact details, your emergency contact, your notification preferences — shows up there too, because both apps read the same record. One account, two apps, no duplicate profiles to keep in step. WHAT YOU CAN DO Message your care team Start a conversation with your clinic's support desk whenever you need to. Ask about a booking, a prescription collection, an account question, or anything else. Every request is recorded as a ticket, so nothing gets lost between messages or forgotten between staff. Follow your support requests See every request you have raised and where each one stands — Open, In Progress, Resolved or Closed — along with who is handling it. Open any past request to re-read the whole conversation or add a reply. Talk to your doctor directly Where your clinic has enabled it, hold a private one-to-one conversation with your doctor or pharmacist. Double ticks tell you when your message has been read, so you are never left wondering. Join video consultations When your clinician starts a video consultation, you are notified and can join with a single tap. There are no meeting codes to enter and no links to copy. See what is coming up Your upcoming appointments are listed with the date, time, doctor and type, so you always know what is next. A consultation that is live right now appears at the top. Notifications that actually take you somewhere Tap a notification and the app opens the thing it is about: the ticket that was answered, the appointment that changed, or the consultation waiting for you to join. BUILT TO BE EASY TO USE • Light and dark themes • Adjustable text size, applied on top of your phone's own setting • A short guided tour the first time you sign in • Runs on phones with Android 8.0 or later WHAT YOU NEED A PhilaQ patient account. If you do not have one yet, register in the main PhilaQ app or ask your clinic to set one up for you. This app does not create new accounts on its own. An internet connection is required. Video consultations work best on Wi-Fi or a stable mobile data connection. ABOUT YOUR INFORMATION PhilaQ Chat connects to your clinic's PhilaQ system. Your messages, appointments and support requests are stored there and handled in line with South Africa's Protection of Personal Information Act (POPIA). The app asks for camera and microphone access only when you join a video consultation, and for permission to send notifications so that your clinic can reach you. You can decline either and still use the rest of the app. IMPORTANT PhilaQ Chat is a way to communicate with your healthcare provider. It does not provide medical advice, diagnosis or treatment, and it must not be used for emergencies. If you are having a medical emergency, contact your nearest emergency service immediately. NEED HELP? Use the support conversation inside the app, or contact your clinic directly.