Nexlink

Nexlink is the mobile companion app for facility operations and helpdesk teams — built for field staff and dispatchers who need to manage support and maintenance tickets from anywhere. WHO IT'S FOR Nexlink supports two kinds of users: • Field Staff / Technicians — view assigned tickets, acknowledge and work on them, submit proof of completion, and clock in/out. • Helpdesk Managers / Dispatchers — see all tickets across every facility, assign and reassign work, track priority and disputed tickets, and close or reopen tickets. KEY FEATURES Ticket Management • View tickets by status: Active, Open, Priority, Partially Closed, Disputed, and Closed • Create new tickets on the spot • Assign and reassign tickets to the right technician • Acknowledge, start, and close tickets from your phone • Attach photo evidence as proof of completed work • Filter tickets by facility, tower, floor, wing, and date range Real-Time Alerts • Push notifications for new ticket assignments • Instant alerts on SLA breaches so nothing slips through the cracks • Stay in sync even when the app is closed Attendance Tracking • Clock in and clock out with GPS location capture • Simple online/offline duty status toggle Secure, Multi-Organization Access • Sign in with your organization's domain, so your company's data stays isolated • Choose password login or one-time password (OTP) login • Session and credentials protected with secure on-device storage Facility Structure Awareness • Navigate tickets by facility, tower, floor, and wing for large, multi-site operations Nexlink is designed to keep field operations moving — faster ticket turnaround, fewer missed SLAs, and a clear picture of who's doing what, in real time.