MultiCare Engineers

Multi Care Technician is a comprehensive field service management app designed specifically for technicians and engineers working in the physical security, fire safety, and surveillance industry. The app streamlines daily operations for field staff servicing bank branches across multiple zones and regions. KEY FEATURES: COMPLAINT MANAGEMENT View and accept assigned complaints, submit detailed service reports for CCTV, Fire Alarm,Security Alarm, Integrated Alarm, Fire Extinguisher, and Fire Door systems. Track complaint status from assignment to closure with urgency levels and real-time updates. INSTALLATION MANAGEMENT Track installation jobs, log work entries with photos and item usage, create new installation requests for six service types including CCTV, security systems, and fire safety equipment. AMC (ANNUAL MAINTENANCE CONTRACT) Manage AMC assignments, fill detailed service visit forms covering CCTV/DVR inspections, fire alarm panel checks, security equipment audits, and spare parts tracking with photo documentation. FIRE EXTINGUISHER AMC Dedicated module for fire extinguisher maintenance visits with extinguisher type tracking, spare parts management, and certificate uploads. STOCK & INVENTORY View assigned inventory, transfer stock between locations, raise stock requests, and record items used against specific services. VEHICLE & TRIP TRACKING Start and end trips, log fuel entries with receipts and photos, track kilometers covered and fuel expenses with detailed trip statistics. EXPENSE MANAGEMENT Create and track expenses with category-wise breakdowns, view balance summaries, and maintain expense history. CRT BOOK MANAGEMENT Create and manage CRT number books, track generated, used, and cancelled entries with real-time progress. REPORTS & ANALYTICS View zone-wise, region-wise, service-wise, and vendor-wise reports for better operational oversight. NOTIFICATIONS Receive real-time notifications for payments, complaint assignments, and installation updates. PROFILE & SETTINGS View complete profile with contact and work information, manage account settings, and access support resources. Multi Care Technician empowers field staff to manage their complete workflow from a single mobile application, ensuring efficient service delivery and proper documentation across all assigned bank branches.