LITS Field Service Technician

Run your day-to-day field operations with LITS Field Service Technician App, a mobile application built for technicians and facility management teams. The app integrates with Microsoft Dynamics 365 and is built on a scalable architecture that can connect with other ERP and CRM systems when required. It allows teams to manage work orders, perform site tasks, record expenses, and collect customer acknowledgement through e-signature both online and offline. Key Features Secure Login & Dashboard • Secure login using credentials or OTP. • Personal dashboard with job summaries, performance charts, and quick-access modules. Smart Work Order Management • View daily, weekly, and monthly schedules with color-coded work orders. • Open detailed job information including customer details, location, service type, and booking time. Live Navigation & Maps • Built-in Google Maps navigation to job locations. • View routes and job markers directly inside the application. Task Execution & Timer • Start work with an automatic timer. • Update job status (In Progress, On Hold, Break, Completed). • Track total job time for accurate reporting. Dynamic Checklists & Forms • Complete digital checklists and service forms with dropdowns, text fields, checkboxes, and switches. • Forms are configured and delivered directly from the backend. Product & Inventory Management • Search and record products used in jobs. • Live inventory sync with Microsoft Dynamics 365 and other ERP/CRM systems. • Offline support for local inventory usage and tracking. Expense Tracking & Receipt Upload • Record travel, material, and other expenses under predefined expense categories. • Attach receipts, photos, or notes for review and approval. Digital Proof & Signatures • Capture photos, videos, audio, and documents as job evidence. • Collect customer e-signatures to confirm job completion. Offline Mode Support • Update checklists. • Record expenses. • Capture customer e-signatures. • All data is automatically synced when the device reconnects. CRM & ERP Integration • Live synchronization of work orders, task updates, media, signatures, and inventory. • Automatic notifications to users, tenants, and facility management teams when jobs are completed. Ideal For • Field Technicians • Maintenance Teams • Facility Managers • Service Coordinators Business Benefits / Outcomes • Faster job completion and accurate on-site reporting • Better visibility of technician activities and job status • Reduced paperwork through digital forms and signatures • Clear tracking of materials, expenses, and time spent • Improved coordination between field teams and office staff Security / Compliance Details • Single sign on capability with Microsoft 365 • Enforced role-based access • Secure data transmission between mobile app and backend systems • Media, signatures, and job records stored according to enterprise data policies Licensing • Licensing is solution-based, not user-based. • Available as: o One-Time (Perpetual) o Subscription Country / Region Supported Configurable for global deployments, subject to backend and customer environment availability. Languages Supported Multi-language support based on customer configuration. Conclusion LITS Field Service Technician provides reliable mobile experience for managing field activities, service jobs, and customer approvals from a single application. With strong integration to Microsoft Dynamics 365 and other ERP/CRM systems, offline support for on-site work, and built-in tools for tasks, inventory, expenses, and signatures, it is a practical solution for organizations that depend on accurate, real-time field operations.