NDE

NDE CRM is a smart, easy-to-use Customer Relationship Management application built specifically for service centers to manage their daily operations—whether it’s handling customer complaints, tracking field technicians, or managing inventory and spare parts. This all-in-one app is designed to simplify coordination between service managers, technicians, and inventory teams, helping your organization deliver faster, more efficient, and transparent customer service. Key Features: Call & Complaint Management Log, assign, and monitor customer service requests from complaint registration to final resolution. Technician Dashboard Assign calls to technicians, track job status updates, capture service images/videos, and collect customer signatures—all within the app. Parts & Inventory Tracking Manage fresh and defective parts, assign parts to calls, and monitor inventory at the service center and technician level. Multi-Role Access Role-based access for Admin, CCOs, Technicians, and Store Managers with different permissions and responsibilities. Service Center Management Supports multiple service centers, each with their own data and company associations for better scalability and access control. Real-Time Updates Stay informed with live status of open, closed, and pending calls; track performance through intuitive dashboards. Image & Document Uploads Technicians can upload warranty cards, product serial numbers, part images, and more—ensuring complete and clear service records. Secure & Scalable Built with performance and security in mind. All data is encrypted, backed up, and managed through cloud-based architecture. Who Is It For? Service Center Managers Customer Care Officers (CCOs) Field Technicians Inventory & Store Managers Admins managing multiple service locations Whether you're running one service center or many, NDE CRM helps your team work smarter, not harder.