REFERIT

The REFERIT application has been carefully designed to allow users to record the following: - Asset Condition - Safeguarding - HHSRS Issues The application is intuitive and responsive with minimal button presses so that process of submitting a referral is not tiresome. Artifical Intelligence for voice input has been applied so that the there is no need for typing Benefits to HO’s • Puts knowledge collection in the hands of the people who visit customers, property’s and estates the most • Adds value through maintenance by producing something positive and of value from a cost negative service • Connects day to day maintenance to capital investment through better understanding the actual needs of assets • Helps HO’s prioritise their capital investment and puts it a) where it is most needed and b) where it is able to deliver the greatest dividend in customer satisfaction and reduction in maintenance demand • Positively supports the reporting of HHSRS issues both in and outside of property’s which will help HO’s manage their liabilities and reduce personal injury or disrepair claims. • Supports HO’s to bolster their safeguarding activity providing secure routes of reporting through to those people and agencies who are able make appropriate interventions. • Provides evidence to HO’s of tenants who are damaging property’s or not acting in line with tenancy terms • Provides effective reporting of fire hazards in communal areas or fire compartmentation breaches to support HO’s to maintain statutory compliant assets. • Supports healthy and positive neighbourhoods by providing effective reporting of fly tipping, graffiti, antisocial behaviour and land blighting. Benefits to users • Supports users to make a real difference by equipping them to capture and refer information which will help HO’s to improve the performance of their property’s, increase customer satisfaction, protect people and keep neighbourhoods safe and attractive. • Gives users more traction in the service and influence over what gets done or needs to be done. • Provides users with the ability to set priorities in the service and receive feedback on their activity and what has happened as a result of it.