WazLine

WazLine — The Smart WhatsApp Inbox Built for Agent Teams WazLine by Evonicsoft turns your single WhatsApp Business number into a powerful, structured shared inbox — built exclusively for agents and support teams. Your customers keep chatting from their own WhatsApp; your team manages everything from one intelligent dashboard. Whether you run a support desk, sales team, or customer service operation, WazLine makes sure no customer is ever left waiting. 🤖 AI First, Human When It Matters Every incoming chat is handled intelligently: AI Agent automatically responds to customer queries When deeper help is needed, the AI hands the conversation over to a real agent Chats are assigned to AI first, then seamlessly transferred to your team Multiple agents can handle the same customer with ease Agents can jump in, take over, and reply in real time — anytime 💬 Real-Time Shared Inbox Built on WebSockets for true real-time performance: See every conversation as it happens Receive instant notifications on every new customer message No refresh, no delay — messages appear live Multiple agents can view and respond to the same chat 📂 Complete Media Sharing Agents and customers can share everything: Documents and PDFs Images and videos Voice messages Files of all kinds 🗂️ Smart Chat Organization Stay on top of every conversation: Open — active chats currently in progress Closed — chats that ended and can only receive templates until the customer replies All — every chat in one place Agents — see all agents in your company Customers — see all your company's customers ⏱️ 24-Hour Messaging Window WazLine enforces WhatsApp's 24-hour customer service window automatically: After 24 hours, the chat closes Agents can then send approved templates only The chat stays closed until the customer messages again Fully compliant, fully automated 🔐 Secure & Enterprise-Ready Your data is protected with industry-grade security: TLS 1.2+ encryption in transit AES encryption at rest Tenant-isolated environment — your data is never accessible to other WazLine clients Role-based access control Stripe-powered secure payments (we never store your card details) ⚙️ Simple Setup Enter your company domain to connect the app Log in with the account created by your admin Start managing WhatsApp conversations instantly ✨ Key Features at a Glance AI Agent with automatic replies Real-time agent takeover Shared team inbox Multiple agents per customer Live WebSocket messaging Instant push notifications Media & voice sharing Open / Closed / All chat tabs Agent & customer directory Dark & Light mode App Lock for extra security 24-hour window automation Template messaging after close 👥 Built for Teams WazLine is designed for businesses that handle customer conversations on WhatsApp — support teams, sales teams, agencies, and enterprises. Agents log in with credentials created by their admin, and every action stays within your company's secure environment. 📩 Support & Contact Have questions or need help? Email: [email protected] About Evonicsoft WazLine is a proprietary software product owned and operated by Evonicsoft, registered in the United Arab Emirates.