Brightery Customer Reaction

Brightery Customer Reaction helps businesses capture customer feedback at the moment it matters and turn every reaction into an opportunity to improve. Designed for customer-facing locations, the app can turn an Android device into a simple, premium feedback kiosk connected to the Brightery Customer Reaction dashboard. FAST DEVICE PAIRING Connect a device to your organization using a secure pairing code or scan the QR code shown in your web dashboard. Once paired, the device automatically loads the survey assigned to its branch or location. CUSTOMER FEEDBACK MADE SIMPLE Customers can select a reaction, answer survey questions, leave comments, and provide optional or required contact information when configured by the business. This can include name, phone number, email, order number, customer ID, or other custom fields. SMART CUSTOMER RECOVERY When a customer reports a poor experience, businesses can use the Brightery dashboard to review the feedback, create recovery cases, assign follow-up actions, and contact customers who request assistance. BUILT FOR REAL-WORLD KIOSKS Brightery Customer Reaction is designed for stores, clinics, hotels, restaurants, offices, service centers, events, and other customer-facing environments. KEY FEATURES • Secure code and QR device pairing • Configurable reaction-based surveys • Optional or required customer information • Branch and device assignment • Offline feedback queue with automatic synchronization • Live device status and remote configuration • Customer recovery workflow • Privacy notice and consent support • Secure device token storage • Push configuration updates • Premium kiosk interface optimized for tablets and phones BUSINESS DASHBOARD The companion Brightery web dashboard provides organization management, surveys, devices, branches, feedback, customers, recovery cases, analytics, reports, subscriptions, privacy controls, and integrations. PRIVACY-FIRST DESIGN Businesses decide which customer fields are disabled, optional, or required. Feedback can be collected anonymously when customer information is not requested. Required consent can be enforced before a response is submitted. Brightery Customer Reaction helps teams listen, respond, improve, and build better customer experiences—one reaction at a time.