Service Desk System

Name: Service Desk System
Author: Ducem Technologies Pvt Ltd

LiveDucem Technologies Pvt Ltd5 apps · 70.1K installsBusinessFreecom.bphoenix.pgsr

Service Desk System gives mobile access for your Engineers to access the tickets

Alert me ★ Watch Open in Play ↗

Total installs: 535
Installs / day: 0
Rating: —★
Released: —
Last update: 5 Mar 2024
Countries: 0/1

Install history

exact counter from Google Play

30dAll

Installs per day · last 90 days

Change timeline

Full history

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Live 0Listed, not installable 1Not listed 0

United States

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Data safety

declared by the developer on Google Play

No data shared with third parties
Collects data Personal info, Photos and videos and 2 others
Data is encrypted in transit
No way to ask for data deletion

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

18 in 9 groups

11 Sensitive3 Notable4 Routine

What this app can do with your phone

Use your camera to take photos and record videos
Record sound using your phone's microphone
See the list of accounts on your phone, like Google or email accounts
Read photos, videos, and other files saved in your phone's shared storage
Add, change or delete photos, videos and other files in your phone's storage
Record the sound your phone is playing, including from other apps

IdentitySensitive1

Access to accounts on the device and your personal profile card

See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS

ContactsSensitive1

Access to the contacts saved on your phone

See the list of accounts on your phone, like Google or email accountsfind accounts on the device · GET_ACCOUNTS

Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

StorageSensitive2

Access to files, photos and media saved on your phone's storage

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

CameraSensitive1

Access to your camera to take photos and record video

Use your camera to take photos and record videostake pictures and videos · CAMERA

MicrophoneSensitive1

Access to your phone's microphone to record sound

Record sound using your phone's microphonerecord audio · RECORD_AUDIO

PhoneNotable1

Access to phone calls, call history, and voicemail

See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

OtherSensitive8

Access to miscellaneous device features that don't fit other categories

Record the sound your phone is playing, including from other appscapture audio output · CAPTURE_AUDIO_OUTPUT
Record or redirect protected screen content, including secure videocapture secure video output · CAPTURE_SECURE_VIDEO_OUTPUT
Record or redirect what is shown on your screen as videocapture video output · CAPTURE_VIDEO_OUTPUT
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Connect to the internet to load content and send datafull network access · INTERNET
Make your phone vibratecontrol vibration · VIBRATE
Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Read more · all 18 permissions Show less

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Download

Full description

Support Desk System (SDS) Mobile App help client to generate ticket for their query, new requirement and clarification for Product provided by bphoenix business solutions. Service Desk System App is for Client, Admin and Engineer to manage tickets. Service Desk System provides real-time synchronization of ticket. Service Desk System offers mobile access for your Technicians/Engineers to access the tickets of the Customer Issues .This Android App ensures that your technicians carry your Software with them and service the end users faster and better. Requester can also Add, View, Re-Open and Reply for the Tickets. App Features: * Create, Update, View the Status of Tickets generated. * Add Image,Video,Audio &File as attachments to the tickets. * it Reduce the time of typing the large text in Explaination box , it Provide Speech to text Facility to Speack Your Issue Directly in Description and Subject Box , * Filter requests based on Priority,Company,Engineer. * Tag,Forword & Close requests . * Resolve, Notify users and Close requests. * Track time spent for resolve the problem. * Add Remarks to the requests * Search for requests by subject, request type, priority, requester name & status,Date. * Reply and View Tag history and Ticket History * Add & Reply requests with attachments .

What's new

Misc improvements related to data safety

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