Luminova Hub ERP

Luminova Hub ERP – Complete Business Management Solution Streamline Your Operations with a Powerful ERP Platform Luminova Hub ERP is a comprehensive enterprise resource planning solution designed to help businesses manage vendors, orders, service centers, and support tickets efficiently. Built for admins, agents, vendors, and service centers, this app provides a unified platform to streamline your entire business workflow. 🚀 Key Features Multi-Role Dashboard Access role-specific dashboards tailored to your responsibilities. Whether you're an Admin managing the entire platform, an Agent handling vendors and orders, a Vendor tracking products, or a Service Center managing support tickets – Luminova Hub ERP provides the tools you need. Vendor Management Create, edit, and manage vendor profiles Track vendor status (Active/Inactive) View vendor details including contact information and address Assign vendors to specific agents Monitor vendor performance and account status Order Management Create and manage orders seamlessly Add multiple items with quantity and pricing Auto-calculate taxes (CGST/SGST) and totals Track order status (Pending, Processing, Shipped, Delivered, Cancelled) Generate order invoices and receipts View complete order history Service Center & Ticket Management Assign tickets to service centers Track ticket status (New, Assigned, In Progress, Resolved, Closed) Prioritize tickets (Low, Medium, High, Critical) Add center remarks and admin remarks Close tickets with detailed resolution notes Complete customer information management Product Management Manage product catalog with images Track inventory levels with stock status Set product pricing and tax rates Activate/Deactivate products Secure Authentication OTP-based login for agents, vendors, and service centers Secure admin login with username and password Role-based access control Protected user sessions 💼 Who Can Use This App? Administrators Full platform control and user management Manage agents, vendors, and service centers View comprehensive analytics and reports System configuration and user permissions Agents Manage assigned vendors Create and track orders Monitor order status Access vendor performance data Vendors Manage product inventory Track orders and shipments Update product information Monitor account status Service Centers View assigned support tickets Update ticket status Add resolution notes Close tickets with customer remarks 🔒 Security & Privacy End-to-end encryption for all data transmission Secure authentication mechanisms Role-based access control Regular security updates Compliance with data protection regulations 📱 Key Benefits ✅ Centralized Management – All business operations in one place ✅ Real-Time Updates – Instant sync across all devices ✅ User-Friendly Interface – Modern, intuitive design ✅ Mobile Responsive – Access from anywhere, anytime ✅ Role-Based Access – Secure and organized workflow ✅ Automated Calculations – Tax and total calculation ✅ Complete Audit Trail – Track all activities 📊 Reports & Analytics Generate comprehensive reports to make informed business decisions: Vendor performance reports Order history and analytics Ticket resolution metrics Product inventory reports