LeadAct

LeadAct is the mobile companion to the LeadAct platform for businesses that talk to their customers on WhatsApp Business. It requires an existing LeadAct account. Inbox - Read and reply to WhatsApp conversations from your business numbers. - Filter by open, unread, assigned to you, or resolved, and search by contact name, phone number or message text. - Conversations are cached on the device, so the inbox opens and stays readable without a connection. - Swipe to resolve or reopen a conversation. Messaging - Send text, photos, videos, documents and recorded voice notes. - Send approved WhatsApp message templates to re-open a conversation after the 24-hour reply window has closed. - Write internal notes on a conversation that your team sees and the customer does not. - Messages typed while offline are queued and sent when the connection returns. - Delivery, read and failure status is shown on every message you send. Live updates and notifications - New messages arrive over a live connection, and fall back to periodic checking when that connection is unavailable. - Push notifications for new messages, campaign results, template status changes and wallet balance. - Notifications are grouped per conversation, and can be muted per category or silenced during set quiet hours. Team and permissions - Administrators can assign a conversation to an agent and mark it private. - Agents see only the conversations and WhatsApp lines they have been given access to. - Accounts with several sub-accounts can switch between them in the app. WhatsApp lines - View the connected WhatsApp Business numbers on the account, with quality rating and daily sending limits. - Choose which number a message is sent from when more than one is connected. Campaigns - Follow bulk WhatsApp campaigns as they send, with live progress and per-recipient delivery results. - Start and pause a running campaign. Account - View the prepaid wallet balance and recent transactions. - See outstanding payment notices for the account. Languages - English and Arabic, including right-to-left layout. Permissions - Camera and microphone are used only when you attach a photo or record a voice note. - Notifications are used to alert you to new messages and campaign results. LeadAct connects to the WhatsApp Business Platform through your own registered business numbers. It is not affiliated with, endorsed by, or a replacement for the WhatsApp or WhatsApp Business applications.