IR Buddy

IR Buddy is a professional industrial relations (IR) case management platform built for South African businesses and their IR consultants. Whether you are an HR representative managing employee matters or a consultant handling a full caseload, IR Buddy keeps everything in one secure place — from raising a service request to resolving it. For companies and HR teams: - Submit service requests across 13+ IR service categories: misconduct, grievances, dismissals, retrenchments, CCMA preparation, and more - Complete service-specific intake questionnaires to give your consultant the full context upfront - Communicate directly with your assigned consultant via in-app chat Share documents, voice notes, and files with in-app preview for PDFs and images - Track real-time status updates on every open case Rate and review your consultant once a case is resolved For IR consultants: - Manage your full client caseload in one place - Respond to requests through structured, documented chat threads Access intake details and all attached files without leaving the app - View your performance ratings and client feedback over time Key features: - Role-based access for clients, consultants, and operations managers Voice note recording and playback in chat - Multi-file upload during request creation and in conversation - Real-time status tracking with action-required indicators - Secure file storage - Profile management with profile picture support - Password reset via email verification IR Buddy is intended for professional use in an employment relations context. All user data is handled securely and in compliance with POPIA (Protection of Personal Information Act 4 of 2013).