WeaveIn

WeaveIn — care coordination, in the field. WeaveIn is the mobile companion to the Trust Marketplace, the operating system for community care. This app is built for the people who do the work — care navigators, case managers, ECM coordinators, community health workers, promotoras, and provider staff who manage members, coordinate cases, and engage hard-to-reach populations from wherever the work happens. This first release is staff-only. Members do not sign in here. WeaveIn powers the day-to-day workflow of community-based organizations, Community Care Hubs, FQHCs, health systems, and managed care plan partners. WHAT YOU CAN DO MEMBER MANAGEMENT Search and open any member in your caseload View demographics, language preference, eligibility, and MCO delegation Update SDOH screenings, custom fields, and care levels with full audit history See risk signals and Care Coordination Level (CCL) at a glance Reassign caseloads in bulk (for managers and supervisors) CASE MANAGEMENT "My Day" — a single screen for today's tasks, calendar, and conversations Individualized care plans with multi-provider coordination Milestone and outcome tracking from referral to resolution Closed-loop referral tracking across the CBO and provider network Automated workflow triggers when a member's status or field changes Real-time provider capacity and program eligibility COMMUNICATIONS Two-way messaging with members in 110+ languages Omnichannel — SMS, voice, and WhatsApp from a single thread Culturally appropriate outreach in the member's preferred channel and language Automated follow-up sequences for re-engagement and at-risk workflows Activity timeline so the next person on the case knows exactly where things stand BUILT FOR COMMUNITY CARE WeaveIn is purpose-built for the realities of community-based care — Enhanced Care Management (ECM), Community Supports, Housing Navigation, CalAIM ILOS, 1115 / HRSN, ACO REACH, and D-SNP. If your team coordinates social care for Medicaid, dual-eligible, or underserved populations, WeaveIn was designed for you. WHY TEAMS USE IT 25–30% capacity increase without adding headcount 481K+ care navigations powered to date 259% validated ROI across partner deployments 1.7M+ verified providers reachable across 8 categories of care Days-to-launch onboarding, not months CLOSED-LOOP BY DESIGN Every action in WeaveIn feeds the same loop: Detect → Engage → Deliver → Track. Risk signals surface in your queue, you reach the member through their preferred channel, you bundle the right services from the network, and you track outcomes back to the source. The reporting that used to take hours becomes a byproduct of the work. COMPLIANCE AND TRUST HIPAA, TCPA, and CCPA compliant SOC 2 Type II — in process Encryption at rest and in transit Role-based access for coordinators, supervisors, and admins Immutable audit trail on every member field change ACCOUNT REQUIRED WeaveIn is a B2B platform. Your organization must be a WeaveIn customer and you must be invited by your administrator. Members and patients do not log in here — this app is for staff. ABOUT WEAVEIN WeaveIn is the operating system for community care — connecting managed care plans, health systems, and community-based organizations through shared infrastructure. Powered by AI-native matching, omnichannel engagement, and a 1.7M-provider network, the Trust Marketplace turns fragmented social care into a coordinated, measurable, and human experience. Learn more at weavein.ai or trust.care. Support: [email protected] Sales: [email protected] 415.336.2326