Infoman Serv

INFOMAN SERV by ACS Infotech is a robust and all purpose workflow management which can be easily deployed to bring transparency and accountability in business processes across all kinds of organization operations. Regular use of SERV helps quickly highlight exceptions in process adherence; thereby, alerting the management in advance of the gaps in practice and how they should be plugged in. Present applications of SERV are: Litigation tracking: Digitize your legal case records and enter updates online to remove the elements of uncertainty and people dependency. Get rid of the worries of data security using highly secure permission based access to case information. Internal audits and compliance management: Various parameters like SOPs, compliance parameters, audit parameters can be maintained in application. Regular audit findings and follow-ups can be tacked which gives management clear view of exception reports and resolution. Pre-sales management: Organize all your leads at one place. Update their progress regularly. Assign tasks to yourself. And your pre-sales process is all sorted out. Worklog entries: This module makes it easy to track how much time one is spending on tasks and projects they have. Reports can be extracted which can then be used to bill clients for the time spent on project. Project management: Give your team a flexible tool to create multiple projects, define teams working on each projects and then create tasks and schedule meetings for the project. Helps you sort your project based working with ease. Dashboard will allow you to track progress in each project. Customer service: Experience the surety of knowing that no complaint will slip though the gaps. Multichannel incident reporting can be configured. SERV helps you define your support process for each of these sources and manage customer service accordingly. Complaint helpdesk: Manage internal, customer and vendor focused complaint process using SERV. Easy to define SLAs, escalations, notifications, confirmations makes the application very flexible. Reports highlight exceptions and their frequency. Internal task assignment: SERV is a platform for teams to collaborate and assign tasks to team members. Track task status, time taken, delay, follow-ups for each task. Asset management: Companies need to manage their assets for statutory audits of physical verification and maintenance management. SERV helps track all types of assets and define asset parameters in category.