wCRM Mobile

wCRM Mobile by SRLINES brings your customer conversations, contacts, calls and CRM workflows to your Android device, helping your team stay connected and manage customer interactions while on the go. Built as the mobile companion for the wCRM platform, the app provides access to essential communication and customer management tools from a single interface. REAL-TIME CRM INBOX Access customer conversations from your mobile device with real-time updates. Search conversations, filter inbox items, use tags and manage customer interactions without relying on a desktop. WHATSAPP BUSINESS CALLING Handle supported WhatsApp Business audio calls directly through wCRM Mobile. Make and receive calls with built-in controls for answering, rejecting, ending calls, muting the microphone and managing speaker audio. SIM CALLING INTEGRATION Connect your Android device with your wCRM workspace for supported SIM-based calling workflows. Device registration and background connectivity help keep the mobile calling bridge connected to your authenticated workspace. CONTACT MANAGEMENT View and search customer contacts, create new contacts and use supported bulk contact import tools to keep customer information organized. MESSAGE TEMPLATES Access and manage WhatsApp message templates from your mobile workspace for faster and more consistent customer communication. BROADCASTS AND CAMPAIGNS Access supported broadcast and campaign tools from the mobile app to manage customer communication workflows while away from your desktop. CHATBOTS AND CHAT FLOWS Manage chatbot configurations and automated chat flows designed to help automate customer conversations and routine interactions. REAL-TIME DASHBOARD View CRM statistics and important workspace information through the mobile dashboard. Real-time connectivity helps keep information updated as customer activity occurs. PUSH NOTIFICATIONS Receive supported Firebase push notifications so you can stay informed about important CRM and conversation activity even when you are not actively using the app. TEAM AND WORKSPACE MANAGEMENT Access supported management tools including agents, tags, phonebook records, API keys, chat flows and account settings according to your workspace access and permissions. ANALYTICS Access supported CRM analytics and workspace information from your Android device to help you keep track of customer communication activity. MOBILE-FIRST EXPERIENCE wCRM Mobile is designed to complement the wCRM web platform with an Android-focused experience, real-time synchronization, local data caching, background connectivity and mobile notifications. ABOUT SRLINES wCRM is developed and maintained by SRLINES SOFTWARE HOUSE (SMC-PRIVATE) LIMITED. SRLINES develops business communication, CRM and automation solutions designed to help organizations manage customer interactions and digital workflows more efficiently. A valid wCRM account and applicable service configuration may be required to access certain features. Availability of WhatsApp Business, calling, messaging and other integrations depends on the services enabled for your wCRM workspace.