wappo.io

Wappo.io brings customer conversations, lead management and team collaboration into one CRM workspace. Connect your business channels, manage incoming conversations and turn every customer enquiry into a clear next action. Owners can monitor the complete workspace, while agents see only the leads, chats and contacts assigned to them. KEY FEATURES • Unified team inbox for WhatsApp Business, Instagram and Facebook Messenger • Assign conversations and leads to the right team member • Role-based owner and agent workspaces • Visual lead pipeline with customizable stages • Lead, contact and conversation management • Real-time new-message notifications • Team roles and permission controls • Performance analytics and pipeline insights • Chatbot automation flows and trigger rules • Multiple connected business channels FOR OWNERS Monitor team activity, open conversations, assigned leads, pipeline performance and connected channels from one dashboard. Configure lead stages, roles, permissions and automations for your company. FOR AGENTS Work from a focused mobile workspace containing only your assigned leads, contacts and conversations. Reply to customers, update lead stages and schedule the next action without losing context. Wappo.io helps customer-facing teams stay organized, respond faster and manage every lead from first message to final outcome.