SupportCore Live

Stop drowning in support tickets. Start delighting customers. SupportCore is the modern helpdesk built for fast-moving teams — a unified inbox that turns email, live chat, and web forms into one streamlined workflow your agents will actually enjoy using. WHY TEAMS CHOOSE SUPPORTCORE • One inbox, every channel. Email, embedded live chat, and portal submissions land in the same place — no more tab-hopping between five tools. • AI that does the busywork. Draft replies, summarize threads, and suggest responses so your agents spend time on what matters: the customer. • Built for mobile. Reply on the commute, close tickets from the couch. The full agent experience — not a watered-down companion app. • Plays well with your stack. Native integrations with Slack, Jira, Google Workspace, Postmark, and more. POWERFUL FEATURES Smart Inbox • Filter by Open, Pending, Resolved — or roll your own view • Bulk actions: assign, close, snooze dozens of tickets in one tap • Keyboard shortcuts for power users • Global search across every conversation AI Assist (optional add-on) • One-click draft replies trained on your own canned responses and past tickets • Automatic ticket summaries • Detect customer sentiment before you hit reply Live Chat Widget • Drop-in JavaScript snippet — live in minutes • Proactive messages, business hours, and offline capture • Hands off seamlessly to your agents in SupportCore Workflow Automation • Auto-assign by workspace, skill, or round-robin • Canned responses with variables • SLA tracking and snooze-until rules • Internal notes and @mentions keep everyone aligned Customer Portal • Branded self-service portal on your own domain • Customers track their own tickets without another login • CSAT surveys fire automatically on resolution Integrations • Slack — get notified, reply from a DM, install in one click • Jira — turn tickets into engineering tasks without leaving SupportCore • Postmark — deliverable transactional email out of the box • Google SSO — zero-friction agent sign-in • Webhooks and a REST API for everything else Multi-Workspace Ready Run multiple brands, products, or regions from a single tenant. Agents can be shared or segmented; billing stays simple. BUILT FOR GROWING TEAMS Whether you're a two-person startup handling your first hundred tickets or a scaling company processing thousands a day, SupportCore scales with you — without enterprise pricing or enterprise complexity. • Transparent pricing, no per-agent surprise fees • Set up in under 10 minutes • Free trial, no credit card required • Your data stays yours — export any time WHO USES SUPPORTCORE • SaaS companies who want a helpdesk that doesn't feel like 2012 • E-commerce brands tired of paying for features they don't use • Agencies supporting multiple clients from one workspace • Product teams that want customer feedback flowing into Jira automatically SECURITY & PRIVACY • TLS everywhere, encrypted at rest • SOC 2–aligned controls • Granular agent permissions • Full audit log • GDPR-ready data export and deletion READY WHEN YOU ARE Download the app, sign in to your SupportCore workspace, and keep the conversation going — whether you're at your desk, between meetings, or on the road. Don't have a SupportCore account yet? Start a free trial at supportcore.io and set up your workspace in minutes. Questions? Reach us inside the app (we use SupportCore too, of course) or email [email protected].