Assistant

Stay on top of every support request with a powerful, enterprise-grade ticketing system built for modern teams. Whether you're an employee reporting an issue, an engineer resolving tickets, this app gives everyone the right tools in one place. TICKET MANAGEMENT • Submit new support tickets with a title, description, category, and priority in seconds. • Track your tickets through every stage: Open, In Progress, On Hold, Closed, and more. • View full ticket history and status timeline at a glance. • Attach photos, documents, and PDFs directly to your tickets. • Add comments and collaborate with your team in real time. • Search, filter, and sort tickets by status, priority, type, or date. FOR ENGINEERS • Manage assigned tickets from a dedicated dashboard. • Request or accept ticket transfers and delegations. • Pull tickets and handle incoming requests with ease. • Communicate directly with requesters through threaded comments. FEEDBACK & RATINGS • Rate service quality once a ticket is resolved. • Leave engineer ratings and tag-based feedback (Quick Response, Friendly, Knowledgeable, Effective Solution). • Help your organization continuously improve service quality. INVOICING (Salespeople) • Access and review invoices with aging analysis. • Search and filter invoices by customer or date range. • View financial summaries and add comments directly to invoices. REAL-TIME NOTIFICATIONS • Get instant push notifications for ticket updates, new assignments, comments, and transfer requests. • View your full notification history anytime. BUILT FOR EVERYONE • Full Arabic and English support with native RTL layout for Arabic speakers. • Light and Dark theme — switch anytime from your profile. • Designed for all screen sizes with a clean, intuitive interface. Download now and bring order to your support workflow.