Docboon Seller

Important Seller Tips Before processing any order, always verify whether the requested product is available in your inventory in the required quantity. Carefully check your stock to ensure that you can fulfill the order completely. If the product is available in the requested quantity, proceed with preparing the order for packing and shipment. However, if the product is not available or the required quantity cannot be fulfilled, immediately cancel the order from the system so the buyer can make alternative arrangements without delay. While packing the product, make sure to use proper cardboard packaging that keeps the item safe during transit. The packaging should be secure and protective, but you must also ensure that the size of the parcel does not increase unnecessarily due to excess packing materials. Oversized packaging may result in higher shipping charges by the courier company, which can lead to additional costs and operational issues. Always try to keep the package compact while maintaining product safety. After preparing the parcel, download the invoice from the system. Print the invoice and fold it properly. One copy of the invoice must be placed inside the parcel so the buyer can easily reference it when they receive the shipment. The second copy should be securely attached or pasted on the outer surface of the parcel if required. Proper documentation helps maintain transparency and ensures smooth order processing. Next, download the shipping labels provided in the system. These labels contain important shipping information such as the buyer’s contact details, delivery address, and order identification details. Carefully paste the label on the front side of the parcel where it is clearly visible. Ensure the label is not damaged, folded, or covered by tape in a way that hides important information, as this may cause delays in delivery. Once your parcel is completely packed and labeled, click the “READY FOR SHIPMENT” button in the application as soon as possible. Marking the order ready quickly is important because it prevents the buyer from cancelling the order and ensures that the shipping process begins without delay. Prompt action helps maintain better seller ratings and improves buyer satisfaction. It is also very important to keep your product listings updated in the application at all times. Make sure that all the products you want to sell are properly uploaded, active, and visible to buyers. Regularly review your product catalog to ensure the information is accurate and up to date. While uploading any product, always enter the correct product details including dimensions, size, and weight. Accurate information helps calculate correct shipping charges and prevents discrepancies during courier handling. Another critical point to remember is how units are counted in the system. One unit refers to a single product item. For example, if a strip of medicine contains 10 tablets, the system will count it as 10 individual units instead of one strip. Therefore, you must enter the correct rate for each individual unit such as one tablet, one capsule, one bottle, one ampule, or one vial. Entering the correct per-unit price ensures accurate billing, proper order calculation, and avoids confusion for both seller and buyer. Following these guidelines carefully will help ensure smooth order processing, reduce errors, prevent unnecessary cancellations, and improve the overall experience for both sellers and buyers.