4Loyalty Merchant App

4Loyalty Merchant App The 4Loyalty Merchant App is designed for businesses that want to create and manage their own customer loyalty program. It functions as the management tool (admin/business side) allowing the store owner to interact with their customers (who likely use a corresponding client app, e.g., "4Rewards"). 🎯 Core Purpose The app allows businesses to build customer loyalty through points or stamp systems, create marketing campaigns, and track their performance. 🛠 Key Features 1. Loyalty System: - Points: Set a points ratio in your business's own currency (e.g., 1€ = 10 points). - Stamps: Digital stamp card (e.g., "Buy 10 coffees, get 1 free"). - Rewards: Define gifts, offers, and specific terms/exceptions that customers can redeem. - Loyalty Pools: Share a single points/stamps program with other stores in the same chain. - Points Expiry: Set an expiration period for earned points, per business. 2. Customer Management & Transactions: - QR Scanning: The store owner scans the customer's QR code to add points/stamps or redeem rewards. - Manual Entry: Ability to find a customer by phone number if they don't have their mobile with them. - Reviews: View and respond to reviews left by customers. - Staff Management (Staff PIN): Create staff accounts with individual PIN codes for secure access to scanning. 3. Marketing Tools & Campaigns: - Campaigns: Create promotional actions (e.g., Offers, Discounts). - Targeting: Send campaigns to all customers or specific groups (segments). - Birthday Automations: Automatic sending of gifts or wishes on customers' birthdays. - Scratch Cards: Fun "Scratch" feature for random gifts, e.g., on birthdays. - Referral: "Invite a Friend" system with two-way rewards. - Marketing Materials: Free generator for printable stickers/standees with your store's QR code. 4. Business Management (Settings): - Profile: Edit logo, details, and opening hours. - Location: Set store location on the map (Google Maps). - Digital Menu (QR Menu): Create a menu customers can access via QR code. - Links & WiFi: Add TripAdvisor/Yelp/delivery links and share your WiFi code with customers. - Subscription: Monitor the business's subscription status to the service. - Reports: Transaction and performance reports. 5. Technical Characteristics: - Supports 9 languages: Greek, English, German, Romanian, Spanish, Polish, Italian, French, and Arabic. - Features Light & Dark Mode. In summary, it is a complete CRM and Loyalty tool for small and medium-sized businesses that want to digitize their relationship with their customers.