ZunoPilot

ZunoPilot helps businesses manage customer conversations, respond to enquiries, collaborate with team members, and manage leads from a mobile device. Built for small businesses that sell and support over chat: restaurants, clinics, salons, retailers, agencies and service providers. ONE INBOX FOR THE WHOLE TEAM • Every customer conversation in one place, updating live as messages arrive • Assign a chat to a teammate so two people never answer the same customer • Internal notes only your team can see, kept alongside the conversation • Quick replies for the questions you answer every day • Reply to a specific message with a quote, exactly like your customers expect • Voice typing, so you can dictate a reply instead of thumbing it out • Search across conversations by name, number or message AN AI ASSISTANT YOU STAY IN CONTROL OF • The assistant answers common questions automatically, around the clock • Pause automation on any single chat the moment you want to step in yourself • Resume it again with one tap when the conversation is done • See at a glance which replies came from the bot and which from your team LEADS THAT DO NOT GET LOST • Capture a lead straight from the chat you are already in • Move it through your pipeline: New, Contacted, Qualified, Won, Lost • Filter by everyone, yours, unassigned, or follow-ups that are now due • Owners, values and sources on every lead ORDERS AND CATALOGUE • Build an order from your catalogue without leaving the app • Move it along: Accepted, Preparing, Ready, Out for Delivery, Delivered • Filter by today, yesterday, the last 7 days, or everything • A dashboard showing new orders, orders in progress, deliveries and revenue CUSTOMERS AND LISTS • Every person who has messaged you, with tags and full profiles • Group customers into audience lists you build and maintain yourself • Block a contact from the conversation when you need to SUPPORT TICKETS • Raise a ticket from a conversation in a couple of taps • Priorities from low to urgent, linked back to the chat it came from • Replies on the ticket reach the customer in the same thread BUILT FOR HOW MESSAGING ACTUALLY WORKS • Push notifications the moment a customer writes, so nothing waits • The app understands the 24-hour messaging window and tells you plainly when it has closed, instead of letting a message fail • Sign in with your phone number and a one-time code — no password to forget Questions or feedback: [email protected]