Customer App - Zoho Assist

Name: Customer App - Zoho Assist
Rating: 4.68 (3078 reviews)
Author: Zoho Corporation

LiveZoho Corporation172 apps · 62.9M installsProductivityFreecom.zoho.assist.agent

Customer App for Secure, Live Mobile Support Directly from a Technician.

Alert me ★ Watch Open in Play ↗

Total installs: 738,704
Installs / day: +527
Rating: 4.7★
Released: 13 Apr 2017
Last update: 31 Aug 2026
Countries: —

Installs per day

gain of the exact counter

Lifetime avg ≈ 213/day (all installs ÷ days since release)

Daily tracking since 11 Oct 2026 · history grows every day

Install history

exact counter from Google Play

2dAll

Dashed: estimate from the release date (no daily data before 11 Oct 2026) · time axis compressed before that day

Daily tracking since 11 Oct 2026 · history grows every day

Change timeline

Full history

No changes recorded yet. We compare every crawl with the previous one and list title, icon, screenshots, description, version, price and availability changes here.

Country availability

Availability has not been checked for this app yet. “Check all countries” looks the app up in about 140 Google Play storefronts and shows where it is live, listed but not installable, or missing — plus any country-specific (custom) store listings.

Top countries

Country data will be available soon.

We estimate where downloads come from using the app’s position in Google Play’s top charts in about 140 countries. This app is not in any chart we have collected yet; the estimate appears as soon as it is.

Top chart positions

Not in any tracked top chart.

App manifest

Read this app's manifest from Google Play: permissions, declared SDKs, components and AdMob app ID. Saved analysis appears here automatically.

Data safety

declared by the developer on Google Play

No data shared with third parties
Collects data Personal info, Messages and 6 others
Data is encrypted in transit
No way to ask for data deletion

This is the developer's own declaration, summarised from the Play listing. The permissions below show what the app is technically able to access.

Permissions

18 in 6 groups

10 Sensitive4 Notable4 Routine

What this app can do with your phone

Control phone features, like switching networks or turning the phone signal on or off
Read photos, videos, and other files saved in your phone's shared storage
Add, change or delete photos, videos and other files in your phone's storage
Show its own windows or bubbles on top of other apps you are using
Change device settings like screen brightness, ringtone or screen timeout
Record or redirect what is shown on your screen as video

PhoneSensitive2

Access to phone calls, call history, and voicemail

Control phone features, like switching networks or turning the phone signal on or offmodify phone state · MODIFY_PHONE_STATE
See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

Photos/Media/FilesSensitive2

Access to photos, videos, music and other files stored on your device

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

StorageSensitive2

Access to files, photos and media saved on your phone's storage

Read photos, videos, and other files saved in your phone's shared storageread the contents of your USB storage · READ_EXTERNAL_STORAGE
Add, change or delete photos, videos and other files in your phone's storagemodify or delete the contents of your USB storage · WRITE_EXTERNAL_STORAGE

Device ID & call informationNotable1

Access to your phone's identifiers, mobile network details, and call status

See your phone number, device IDs, whether a call is active, and the other caller's numberread phone status and identity · READ_PHONE_STATE

Wi-Fi connection informationRoutine1

Access to details about Wi-Fi networks your device sees or uses

See whether Wi-Fi is on and details of the network you are connected toview Wi-Fi connections · ACCESS_WIFI_STATE

OtherSensitive10

Access to miscellaneous device features that don't fit other categories

Show its own windows or bubbles on top of other apps you are usingdraw over other apps · SYSTEM_ALERT_WINDOW
Change device settings like screen brightness, ringtone or screen timeoutmodify system settings · WRITE_SETTINGS
Record or redirect what is shown on your screen as videocapture video output · CAPTURE_VIDEO_OUTPUT
Press keys and tap controls on your behalf, including inside other appspress keys and control buttons · INJECT_EVENTS
See which apps you use and how often, if you allow usage accessupdate component usage statistics · PACKAGE_USAGE_STATS
Start itself automatically as soon as your phone finishes turning onrun at startup · RECEIVE_BOOT_COMPLETED
Keep your phone's processor or screen from going to sleep, which can use more batteryprevent device from sleeping · WAKE_LOCK
Check whether you are online and whether you use Wi-Fi or mobile dataview network connections · ACCESS_NETWORK_STATE
Connect to the internet to load content and send datafull network access · INTERNET
Receive push messages sent from the app's servers over the internetreceive data from Internet · com.google.android.c2dm.permission.RECEIVE

Read more · all 18 permissions Show less

Sensitive = can reach personal data, location, camera/mic or act on your behalf. Notable = changes how your device behaves. Routine = normal for almost every app. Source: Google Play's permission list for all versions of this app.

Store listing

Download

Full description

Get high-quality remote support for your mobile device with the Zoho Assist – Customer app. Technicians can securely access your device to troubleshoot issues in real time. Whether it's remote support or unattended access, the app ensures a smooth support experience—anytime, anywhere. Disclaimer: This app uses the Device Administrator permission on your device in order to facilitate remote control and screen sharing. Please contact [email protected] for further clarification. To report a scam or suspicious activity, visit our https://www.zoho.com/assist/report-a-scam.html page. To join a Remote Support session Step 1: Download and install the Zoho Assist – Customer app from the Play Store. Step 2: Join the session by either opening the invitation link sent by the technician via email, or entering the session key provided by the technician directly in the app. Step 3: After granting consent, the technician will securely access your device to provide support. You can end the session at any time by simply tapping the back button. Unattended access You can easily enroll your Android device for unattended access by your trusted technician at any time. Simply click the deployment link shared by your technician to grant them seamless access without any further action required on your part. You can also enable or disable unattended access whenever needed. Features - Share your screen securely with the technician. - Get remote assistance with full device control. - Pause or resume screen sharing and access anytime. - Send and receive files in any format during the session. - Chat instantly with the technician within the app.

What's new

With this update, the Customer App is now fully compatible with Android 16, ensuring a smooth and stable remote experience. Additionally, your support team can now remotely view and control Zebra enterprise devices directly through the Zoho Assist Customer App, making it faster and easier to diagnose and resolve issues without being on-site.

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