Exei App

Exei brings purpose-built AI agents for shopping, customer service, and growth into one platform for e-commerce brands. Instead of managing separate tools for product discovery, customer support, WhatsApp engagement, cart recovery, and retention, brands can use Exei to manage these customer conversations across one connected system. What Exei Does Exei is built around three AI agents that cover different parts of the customer journey: Shopping Assistant Help shoppers find the right product without making them search through your entire catalogue. The Shopping Assistant works with your live product catalogue to answer product questions, compare products and variants, provide size or use-case guidance, and recommend relevant products. It can also suggest upsells and cross-sells and guide customers from product discovery to checkout. Customer Service Agent Handle routine customer questions without adding more work to your support team. The Customer Service Agent can manage order tracking, delivery updates, product and policy questions, returns and refunds, order changes, COD-related requests, and other common support conversations. When a conversation needs human attention, your team can step in. Growth Agent Stay connected with customers after the first purchase. The Growth Agent supports abandoned-cart recovery, win-back campaigns, reorder reminders, loyalty messages, seasonal promotions, upselling, cross-selling, and post-purchase engagement. Campaigns can also be based on customer and purchase history. WhatsApp for Support, Sales and Marketing exei lets e-commerce brands use WhatsApp across different stages of the customer journey. Send targeted WhatsApp broadcasts and bulk campaigns. Automate order confirmations and shipping updates. Send abandoned-cart reminders and other event-based messages. Let customers ask questions and explore products through an AI agent. Share product recommendations directly in conversations. Connect With Your E-commerce Stack Exei works across the channels customers already use, including Shopify, web, WhatsApp, Instagram, Messenger, and voice. With the Shopify integration, Exei can work with your product catalogue, inventory, customer, and order data to provide more relevant responses and recommendations. Exei can also connect with tools such as Salesforce, HubSpot, Zoho CRM, Zendesk, Freshdesk, Gmail, Slack, and Google Sheets. APIs and custom integrations are available when you need to connect additional systems or trigger actions in your existing workflows. Built Around Your Customer Data The Shopping, Customer Service, and Growth agents can work with shared customer information. This gives your team a connected view of conversations and customer activity before, during, and after a purchase. The agents can also perform real-time actions through APIs, allowing Exei to work with your existing systems and workflows. Built for E-commerce Teams Exei is suited for e-commerce and D2C brands, Shopify and Shopify Plus stores, retailers, and businesses selling through web, WhatsApp, social media, or voice. Whether you want to improve product discovery, reduce repetitive support work, recover lost sales, or increase repeat purchases, Exei brings these customer interactions together in one platform. Exei helps e-commerce brands sell, support, and grow with AI agents built around the customer journey.