Wegot Helpdesk

Wegot Helpdesk is the field service app for Wegot service engineers. It puts your assigned jobs, site details and reporting tools in one place, so a visit can be completed start to finish from the phone. This app is for authorised engineers and staff only. An account issued by your organisation is required to sign in. WHAT YOU CAN DO My jobs See every ticket assigned to you, sorted by appointment time and priority. Each job card shows the customer, the site, the appointment slot and how much SLA time is left, so you always know what to pick up next. Site visits, end to end Move a job through its full workflow - accept, travel, confirm arrival, work, resolve. Check in and check out at the site, and the app records the location so the visit is verifiable later. Capture work on the spot Attach site photographs, record a voice note, and add supporting documents directly to the job. No paperwork to carry back to the office. Visit and resolution forms Fill in the visit form and resolution form on the phone. Forms adapt to the job type, so you only see the fields that apply to the work in front of you. Raise follow-up work Create a sub-ticket when a job needs a return visit, a spare part or another team, without leaving the job you are on. Works without a signal Basements, plant rooms and remote sites are covered. Keep working offline and the app syncs everything automatically once you are back on the network. Job notifications Get notified the moment a job is assigned, rescheduled or updated, so nothing is missed. Reports Review your completed visits and daily activity, and track how you are doing against your targets. Knowledge base Look up service procedures and troubleshooting articles while you are on site. HOW IT WORKS Sign in with the account your organisation gives you. Your assigned jobs appear on the home screen. Open a job, work through the steps, capture what you need, and submit. Everything reaches your service team immediately. PERMISSIONS Location is used to record site check-in and check-out. Camera and photo access are used to attach images to a report. The microphone is used only when you record a voice note. Every permission is requested at the point of use and can be declined - the rest of the app keeps working. SUPPORT [email protected]