Waei Support Live

WAEI Support is the official service app from WAEI Enterprise. Book a new installation or raise a service request for CCTV, access control and AMC, then follow it through to completion — without a single phone call or follow-up email. New here? You don't need to be an existing WAEI customer. Create an account, tell us what you need installed or fixed, and our team will take it from there. RAISE A REQUEST IN SECONDS Pick your system, then the exact job. No forms to guess your way through. • CCTV & surveillance — Analog, IP/Network, Wireless and Solar cameras • Access & automation — Biometric attendance, door access & locks, video door phones, and access control software or servers • AMC & maintenance — New registrations, renewals, preventive visits, breakdown claims and coverage queries Every category covers both new work and existing systems: new installation, adding a camera or door reader, camera offline, DVR playback, can't view remotely, door won't lock, device not scanning, footage retrieval, password recovery and more. Choose one and the request is already half written. ADD THE DETAIL THAT GETS IT DONE FASTER • A short title and description of what you need • Photos of the site or the issue, straight from your camera or gallery • A priority — Low, Normal or High — so urgent faults get seen first • Your service address, picked on a map or chosen from your saved addresses TRACK EVERYTHING IN ONE PLACE • Live status on every request you've raised • A full activity timeline showing each update as it happens • Comment back and forth with the support team on the request itself • Your assigned engineer's name and number, with one-tap calling • Scheduled site visit dates, so you know when to expect someone • Push notifications when a request is updated FIX SOME THINGS YOURSELF Tips & guides brings practical how-tos, buyer's guides and security advice into the app — often enough to resolve a common issue before you raise a request. REACH A HUMAN WHEN YOU NEED ONE Call, WhatsApp or email the support team directly from the app. SAVED ADDRESSES Add your home, office or site addresses once — with a map pin and a label of your choosing — and reuse them on every request. Set a default so your most common site is always pre-filled. ABOUT WAEI ENTERPRISE WAEI Enterprise specialises in comprehensive CCTV installation and modern access control solutions, tailored to the security needs of homes and businesses. ACCOUNT REQUIRED WAEI Support requires an account. Sign up with your email address and verify it with a one-time code sent to your inbox. Your requests, addresses and activity history are tied to that account. PERMISSIONS WE ASK FOR, AND WHY • Camera and photos — attach pictures of the site or issue to a request • Location — centre the map on your position when adding a service address • Notifications — tell you when a request is updated or an engineer is assigned Each permission is requested only when you use the feature it belongs to, and the app works without them if you'd rather enter details by hand. Questions or feedback? Reach us in the app, or visit waeient.com.