My Global

My Global is the official enterprise field service management and operations utility designed for technicians, engineers, and sales representatives of Global Technologgy. Streamline your daily service operations, manage service allocations, and resolve customer complaints efficiently directly from the field. Key Features: Service Allocation & Tracking: View and manage your assigned service complaints and customer visits in real-time. Receive push notifications for new tasks. OTP Verification: Securely verify service completion and customer feedback at checkout using secure, transient SMS-based OTP checkpoints. Bluetooth Thermal Printing: Connect seamlessly to paired thermal receipt printers over Bluetooth to print service invoices, bills, and summary slips instantly on-site. Warranty & Barcode Checks: Scan product barcodes to check device warranty validation and retrieve exact specifications. Location-Verified Updates: Ensure operational accuracy by logging GPS-verified check-in and checkout coordinates during service resolution. Role-Based Dashboards: Custom user interfaces and reporting panels tailored for field engineers, sales agents, and supervisors. Note: This is an internal enterprise tool. User accounts are created, managed, and provisioned by the company administrator.