TruTicket

TruTicket is the official mobile companion for the TrustLab helpdesk platform. Built for teams who don't sit at a desk, it puts your support queue, ticket history and customer conversations on your phone — so you can raise an issue, reply to a customer or escalate a blocker without ever opening a laptop. WHO IT'S FOR TruTicket is for the staff, field engineers, branch coordinators and support agents who already use the TrustLab CRM on the web. Sign in with your existing TrustLab credentials — no separate account, no extra setup. WHAT YOU CAN DO • Raise a ticket in seconds Pick a location, department, category and priority, describe the issue with a rich-text editor (bold, lists, colour, highlights) and attach screenshots, PDFs, Word docs or spreadsheets straight from your phone. Your raise-access rules from the CRM are respected, so you only see the departments you're allowed to log against. • Track everything in one place A clean home dashboard shows your Open, Assigned, Overdue and Escalated counts at a glance. Tap any tile to drill in. The tickets list supports search, filters (status, priority, raised-by, assigned- to, location, department) and pull-to-refresh, with smooth pagination for large queues. • Have real conversations Every ticket has a full thread — replies, system events, acknowledgements and attachments — laid out chronologically. Reply inline, mark internal notes, view who is currently assigned and see SLA timers for response and resolution due. • Stay in the loop with push notifications Get a real-time push the moment a ticket is assigned to you, gets a new reply, is escalated, reopened or breaches SLA. An unread badge on the app icon keeps the count visible. Open the notification and you go straight to the relevant ticket. • Escalate the right way Raise the level on tickets that are stuck, with a reason — and your CRM's escalation matrix is honoured server-side. Only the assignee, added helpers or admins can escalate, exactly as configured. • Close the loop Acknowledge, resolve, reopen or close tickets from the same screen. Customers can rate the resolution (CSAT) so you can track support quality over time. • Manage your profile Update your phone, email and photo. Change your password from inside the app — no need to log in to the web panel. DESIGN & PERFORMANCE TruTicket is built natively with React Native, follows Material design patterns, and uses shimmer skeletons (not spinners) for instant-feeling screen transitions. Offline-friendly caching means recently-viewed tickets stay readable even on a flaky connection, and the app re-syncs automatically when you come back online.