TrustedPayments

Trusted Payments Consumer App Trusted Payments is the Government backed industry lead service to help deliver better outcomes for home improvement. Whether you're renovating a kitchen, installing a heat pump, upgrading your bathroom, or undertaking a major extension, our app helps protect both homeowners and trades throughout the entire project journey.Consu Download Consumer App for homeowners here, you can invite a TrustMark installer or be invited to a project. For trades please visit https://trustedpayments.uk/trade WHY TRUSTED PAYMENTS? Trusted Payments is an end-to-end platform combining fair contract, secure payments, advice, snagging and handover process, independent warranty protection for the project and up to 2 years, plus independent Ombudsman resolution. KEY FEATURES Fair Contract We automatically set up a fair contract between the home owner and the installer that helps cover how the project should be delivered. Secure Milestone Payments Pay when agreed stages of work are completed to your satisfaction with a 24 payment delay for your protection. Final completion funds are securely until the project is fully handed over. Project Management Track progress, approve milestones, deal with amendments and variations, record notes and upload documents to manage your entire project timeline in one place. 2-Year Insurance-Backed Warranty Your project is covered for up to 3 months during construction and up to 2 years after completion including cover against scams, walks offs or ceasing trading with claims assessed by the Ombudsman. Independent Resolution Fair dispute resolution through an independent Ombudsman service if issues arises so you are protected during and after the project. Vetted Professionals Work with members of professional organisations who meet recognised professional standards. Use TrustMark trades from the App. PERFECT FOR • Kitchen replacements • Bathroom upgrades • Extensions and alterations • Energy efficiency improvements • Full renovations • Heat pump installations • Home improvement projects of all sizes TRUSTED & SECURE • Secure payments via Open Banking with 24 hour payment delay • A rated FCA registered insurance provider to the warranty Recommended by the Charteted Trading Standards Insitute HOW IT WORKS 1. Download the app and create your account. 2. Set up your project or be invited by your installer. 3. Use our project plans or build your own with your installer. 4. Make secure payments as work progresses. 5. Snagging, handover through the App and then the final payment is released. We believe every home improvement project should end with a handshake, a smile, and complete satisfaction.