Orbit Hotel Operation Platform

Hotel operations, finally in sync. Stop losing guest requests across radios, messy chat groups, and verbal communications. Orbit brings all your hotel departments together into a single, real-time workspace. From the front desk to housekeeping and engineering, Orbit ensures every guest request is tracked, assigned, and resolved faster than ever. Whether you run a boutique hotel or a large-scale resort, Orbit eliminates operational friction, increases staff accountability, and elevates the guest experience. KEY FEATURES: 1. Real-Time Active Requests Dashboard Instantly create, assign, and track guest requests on the go. Monitor progress with clear statuses (New, Accepted, Hold, Escalated, Closed). Live synchronization ensures all team devices update instantly without page refreshes. 2. Dedicated Chat Rooms per Request Every single request has its own dedicated chat room. Keep all discussions, photo uploads, updates, and decisions organized in context. Say goodbye to cluttered general group chats—know exactly what needs to be done. 3. Voice Calls Call your teammates instantly with one tap directly from the request chat room. Native iOS CallKit integration allows staff to receive incoming calls on their lock screen, even when the application is closed or in the background. High-quality peer-to-peer voice calls ensure clear communication during urgent issues. 4. Automated Escalation Workflows Prevent requests from being forgotten. If a ticket isn't resolved within a set time, Orbit automatically escalates it to supervisors or backup teams. Log every ticket state change with precise timestamps for complete accountability. 5. Integrated Lost & Found Management Log and track lost and found items with photos, locations, and owner details. Streamline claim verifications and keep records secure. 6. Easy Inventory Tracking Manage room amenities, maintenance spares, and engineering stock levels. Get notified when stock is running low to avoid delays in guest service. WHY HOTELS CHOOSE ORBIT: Zero Missed Requests: Every ticket is logged digitally. Nothing falls through the cracks. Faster Response Times: Automated dispatching and escalations ensure guest needs are met in minutes. Unified Workspace: Front Office, Housekeeping, Engineering, Laundry, Security, and F&B collaborate on one platform. Clear Accountability: Track who accepted the task, how long it took to start, and when it was completed with automated audit trails. PERFECT FOR ALL DEPARTMENTS: Front Office: Create guest requests instantly and monitor dispatch times. Housekeeping: Log room issues, request extra amenities, and coordinate cleanings. Engineering & Maintenance: Receive detailed work orders with photos, report equipment breakdowns, and track spare parts. F&B Service: Seamlessly coordinate in-room dining requests and minibar refills. Laundry & Valet: Manage laundry drop-offs, pickups, and special guest requests. Modernize your hotel operations today. Get started with Orbit and deliver the seamless service your guests deserve.