TMS

Track My Sona is an efficient mobile application designed to simplify the complaint management process for users, technicians, and supervisors. The app leverages QR code scanning to quickly raise complaints and enables users to track the status of their issues in real time. For users, Track My Sona offers an easy way to scan product QR codes, raise complaints, and monitor their resolution status. Technicians can manage and resolve assigned complaints, providing updates on their progress, while supervisors can reassign complaints, monitor technician performance, and provide feedback. The app is divided into three main roles: User, Technician, and Supervisor, each with distinct functionalities to ensure smooth operations. With its intuitive interface and role-specific features, Track My Sona helps maintain an organized workflow, ensuring that complaints are efficiently addressed and resolved. Whether you're a user submitting a complaint, a technician resolving it, or a supervisor overseeing the process, Track My Sona ensures effective communication and streamlined complaint management from start to finish.