Talksoon

Talksoon puts your business's customer conversations on your phone. Sales, service and front-desk staff use Talksoon to answer text messages, follow up on missed-call leads and call customers back without being at a desk. It is the mobile companion to the Talksoon portal your team already uses. WHAT YOU CAN DO - See every conversation in one list, with unread counts and previews - Reply by SMS, or leave an internal note only your team can see - Use your team's saved replies instead of retyping the same answer - Search across messages, notes, customer names and phone numbers - Read the full history of a customer: texts, notes, voicemails and link clicks - View and edit the customer's details, and push them to your CRM - Turn the AI assistant on or off for a conversation, where your team uses it - Archive, restore and mark conversations read or unread with a swipe - Get alerted when a new message arrives while you have the app open - Switch between locations if you work across more than one - Work in English or French, following the language set on your account CALLING CUSTOMERS BACK Depending on how your team is set up, the call button either opens your phone's dialer, or has Talksoon connect the call for you. When Talksoon connects it, your phone rings first, then the customer is called from your business number, so they see your business and never your personal line. The call is recorded and added to the conversation. AN ACCOUNT IS REQUIRED Talksoon is a business tool. You need an account created by your organization's Talksoon administrator to sign in. The app cannot be used without one, and accounts cannot be created from the app. PRIVACY Talksoon includes no advertising and no tracking. The app shows the customer conversations your account already has access to in the portal, and nothing more. Questions? Contact your organization's Talksoon administrator, or reach our team through talksoon.com.