ServiceBook

Who want to use this app? This app is specifically designed for Computer/Mobile repairing shops to organize their work. The shop owner and all service engineers/staff in a firm can use this app to record and track their work progress in real time. Why want to use this app? Easily manage customer details and get their work history. When an item received to repair we can add the item to ServiceBook with its status and reported issue, The customer will get a notification via SMS with its reference number and service person's contact details. Service engineer can update its status during work progress. After the completion of work customer will get the notification through SMS, after the delivery of an item customer will also get the notification via SMS. All the staffs in a service center can track all the activity related the particular item in future and its status. Customer will notify by SMS when an item received / completed / delivered. Key Features Registration of user 1. Register a new firm with Mobile number, Business Name, Business Person's name 2. Register employees in their mobile as service engineers 3. Add employees to the particular business by using their mobile number Add a service Item 1. Add an item with auto generated serial number, customer name, mobile number and reported issue 2. All the staff in a firm will notify when new service item is added. 3. The service person can get the details of the customer and call them directly. 4. Service person can update when the work is completed and customer will notify by SMS in real time. 5. After customer delivered the item they also receive a message. 6. Sort all the service items by its status 7. User can filter received items by its status like pending, outsourced, completed etc. 8. Edit and update the details anytime. Add service calls 1. If a customer called for an onsite service, then add customer name, phone number and reported issue. 2. Service person will get the notification and call the customer and change the status when it’s completed. To Do Reminder Add reminder and notify Change status to completed/uncompleted Staff Setting Add/remove staff from a registered firm SMS setting Set contact string contains in a SMS notification