SnugZone Live

SnugZone makes managing your district heating account clear and simple. Check your balance, understand your energy use, make payments and find support—all from one easy-to-use app. Understand your energy use • View your recent heating and energy usage • Explore clear charts showing usage and charges • Use smart insights and forecasts to understand likely future usage • See when you may need to top up and receive a suggested amount Simple and secure top-ups • Top up using Google Pay or a supported payment card • View detailed top-up history • Display your payment barcode for participating outlets • Find nearby top-up locations For bill-pay customers • See current and previous bills • Make bill payments through the app • View previously issued statements and PDF documents • Keep track of important billing dates More control over your account • Schedule Away Mode for holidays or time away from home • Update your name, address and account information • Choose light or dark mode • Access FAQs, help and account support • Send feedback and suggestions directly through the app Features are displayed according to your account type and the services available within your SnugZone scheme. SnugZone is available to residents of supported schemes. Sign in using the details supplied by your scheme operator or create an account where registration is available.