Pinaka - Claims Assistance

Pinaka is a mobile application developed specifically for Field Officers and Investigators who manage health insurance claims and case verifications. Pinaka is designed to assist field staff by consolidating case management, location-based attendance, route planning, and AI support into a single platform. Key Features: 📋 Case Management • View pending, assigned, and completed cases directly from the dashboard. • Accept or reject newly assigned verifications while on the field. • Access patient details, hospital information, and insurance sub-products. • Track the status of cases including Quality Control and Manager reviews. 📍 Route Planning & Navigation • Maps integration to display assigned touchpoints for the day. • Route optimization feature to assist with navigation between medical facilities and patient addresses. • Auto-zoom and route-fitting capabilities to view the entire daily journey. ⚡ Tracking & Trip Management • Background location tracking to log exact distances and daily trips. • "Start Trip" and "End Trip" options to maintain organized daily travel logs. 📅 Location-Based Attendance • Geotagged attendance functionality for daily check-ins. • Integrated selfie uploads for verification purposes. • View daily attendance status and history from the dashboard. 🤖 AI Support Assistant • An internal AI Chatbot to assist officers with standard operating procedures and inquiries while out on the field. 🔔 Alerts & Communications • Notifications for newly assigned roster cases. • Updates on document verifications and manager reviews. Pinaka is built to reduce manual paperwork, organize field travel, and assist in the processing of health insurance claims.